Yammer Discovery - What is in my feed?

Published Aug 18 2020 10:53 AM 13.4K Views
Microsoft

With the new Yammer comes a new Yammer home feed. This is the place for you to catch up on conversations happening in the communities you belong to today and what’s most important to you 

 

Additionally, one superpower of Yammer is discovery – discovering new communities and new conversations that help broaden your perspective, includes viewpoints, deepens experiences that may not come across you path otherwise directly in your home feed 

 

What we have learned through the years is that our Yammer customers are curious – you want to know what is in your feed and why it’s there. Plus, we know that you want to be able to educate the rest of your organization when they have questions.  

 

Below ware some ideas of how to use tools in Yammer to continue to boost the discovery of content within your network’s home feed 

 

What’s new with the Yammer feed 

 

The feed in Yammer has two main purposes – the first is to help you stay on top of your communities, people and topics you follow. And the second is discovery - there are so many conversations that are happening, the feed finds conversations from people, communities and topics that we think you might be interested in. Ware constantly tweaking the feed based on your interactions with the people, communities, and conversations.   

 

Once you are caught up in the communities you belong to, Yammer may point you to a new community that may be of interest to you 

 

And if you don’t regularly check Yammer.com you’ll receive Yammer discovery email that includes the highlights of the Yammer communities is based off previous interactions that you or your co-workers have made that you might find interesting.  Plus, the Yammer mobile app feed will be the same as you see on the web, so you won’t miss anything when you are away from your desk.  

 

We have heard that you want to know what is in your feed and why. Your curiosity has helped with a project that will explain in product why you are seeing what you are seeing in your feed.  

 

Yammer disovery feed infographic.JPG

Download this Yammer infographic and share with your communities as they begin to understand how their Yammer feed works!

 

How can I impact the feed?  

 

Network admins can select specific conversations to be Featured Conversations for a specific date. These conversations will be highlighted at the top of the Home Feed for everyone, until they have been read by the userThis can be a strategy for the network admins to help shape the culture, spotlight leaders and share expectations of specific use cases of Yammer.   Once they have been read or interacted with, these featured conversations will still be highlighted but will not be at the top of the feed. 

 

Featured convo.JPG

 

 

Also, Network admins will be able to Mute Communities from the home feed. These communities can still exist and thrive, but they won’t be the primary focus of content for the network.  

 

NKOTB.png

 

 

Community Admins can also send announcements, which creates notifications via email, your Yammer inbox as well as push notifications in mobile. Announcements will get a slight boost in the feed but aren’t guaranteed at the top, there’s a balance with push notifications and discovering directly in the feed.  

 

All Yammer users have additional opportunities to curate their own feed.  Yammer users can mark up to 10 specific communities as Favorite which helps to pull in content from those specific communities and similar communities into the feed.  

 

Favorite communities 2.png

 

Furthermore, there may be communities that might not be as productive for you personally, and you as a user can mute specific communitiesThis allows you to keep the focus of your Yammer feed on what is important to you and your work.  

 

What’s next?  

 

We’re on a journey to continuously fine tune the algorithm and incorporate more signals from the rest of the Microsoft 365 suite as it relates to discovering new conversations in YammerWe continue to work on improving the home feed to discover new communities, to include new conversations for different ideas, and bring people together throughout your organization regardless of geography or time zone. 

 

We are listening and learning from you and your interactions and how you respond. And we have already heard customer feedback from these changes who are discovering conversations and communities that they might not have otherwise. 

 

Tell us, what is something you have discovered in Yammer recently?  

 

 

Luc.png

Luc Feuvrier-Danziger has been a Product Manager at Yammer for 4 years focusing on the feeds and discovery. 

 

36 Comments
Contributor

This is very helpful and we appreciate these details.  Are you able to shed some light on how often the feed is updated?  Can it be as quick as real-time or is it hours, 24 hours, etc?  This seems to be an area where we are seeing a variety of results based upon our test group. 

Microsoft

Great question! We have a mix of real-time and 2-hour batch process which allows us to ensure we're including the freshest content and also able to look over a large number of threads to rank for your Home Feed. 

Contributor

Hi! I have some other aspect in feed - it's 'Recommended', though these posts look not relevant to me. Any details on how it works?

Super Contributor

@lucdanziger Our feed frequently gets "stuck" where the same message is at the top of the feed for multiple days on end. We opened a case up ([Case #:21104664], but they were not able to solve it. The explanations above are helpful though, so thanks for that!

Microsoft

@Natalia Nemkovich, recommended can fit a wide range of reasons, we're going to continue getting more granular with explanations over time but potentially because it's a popular group within your company, you've had previous interactions with that user or group, or it's trending within your personal network or globally across the company. 

 

@Rob O'Keefe, glad the explanations are helpful! Threads getting stuck is not right, we should be cycling through different conversations -- flagged with the team to go deeper on this. 

Contributor

Hi @lucdanziger, thank you for clarification! Will be keeping an eye on the udates :smile:

Senior Member

Hello @lucdanziger

 

thanks for your explanations about the functionality and data sources of the algorithm.

 

But there is one thing I would like to mention: Even though the new intelligent discovery feed is certainly a good thing and will serve many users well, I am very critical of the fact that the chronologically sorted feed is disappearing more and more. In the web version of the New Yammer I can still select it, but unfortunately the setting is no longer saved and I have to constantly reactivate it. In the mobile apps for iOS and Android, just like in the SharePoint conversations web part, I can no longer select it.

 

In my opinion, this way of consuming the feed still has its place. Especially for all users who want or need to consume their followed groups completely. This concerns all users, who need a complete overview of their followed groups and want to react promptly to new messages without checking all groups individually.

 

Currently, when using the mobile iOS/Android app, I don't have a chance to view all new messages at a glance. I have to open and check all groups with new messages separately, which takes a multiple of the time compared to the "old Yammer" with the global chronological feed, which has always been a central instrument of the tool for me and others.

 

I hope that my concerns became clear with this.

 

With all the enthusiasm for the Discovery Feed: Please do not forget this user group and give them back this possibility in the mobile apps and in the Yammer conversations web part.

 

I am looking forward to a short feedback and would be happy to discuss further.

 

Many greetings
Tobias

New Contributor

@lucdanziger  Can you detail what it would entail for an All Company post to show up in everyone's Home Feed? For instance , I have an accident on Floor 2, that I want people to be aware of and to avoid. How could I craft a post so that this hits their Discovery feed in near real time?

 

Thanks

Microsoft

@Christopher Allen, I'd suggest two options here: 
1. If you care about general awareness but don't want to actively push it to people -- Featured Conversation. You can promote a piece of content to the top of everyone's feed for a duration of your choosing. 

2. If it's more critical -- announcement. Announcements go to Yammer Inbox and if they aren't active on Yammer, will generate an email notification and a bell notification in Teams. Announcements also do get boosted in the Home Feed as well. 


@tblum, we hear that. We recently released an update that strongly biases towards more recent content from content you subscribe to (joined communities, followed people) so hopefully moves it in the right direction for you. Follow up question here -- do you also use the Home Feed to stay on top of conversations that you've seen before (i.e. when there are new replies) or is it mainly around visibility into net new conversations?

Super Contributor

@lucdanziger I can't tell you how much it means to us Customers that you are here and engaging! We feel listened to! Not many of the other spaces here have Microsoft leaders posting, so kudos to you.

 

Featured Conversation -- That boosts to the top of the Home Feed, or the top of the Community it is posted in? I thought it was just within the Community.

 

Home Feed -- I think you should consider the size of the tenant (i.e. some combination of: Number of Yammer Users, Number of Active Yammer Users, Number of Communities, Number of Messages per Day/Week/Month) to tune the Home Feed. For smaller tenants, the Home Feed should act much more like a chronological feed. We are over and over facing the situation where the Home Feed is not updating (not showing newer messages) and yet 3-5 Communities show 1 or more Unread message. I wonder if your design and testing has been with larger tenant volumes?

 

Thanks!

Microsoft

@Rob O'Keefe that's great to hear, I appreciate it! 

Re: Featured Conversation -- only top of the Home Feed, although you can pair it with "Pin" to move it to the top of the community feed if that's your goal.  

Re: Home Feed -- a few things here! One, we looked into your case, you should be getting details back but the short of it is we made a fix so you should see improvements today & have a longer term resolution over the next few months so will continue to get better! Two, love the feedback and I'll take it back to the team, but there are likely two root causes to the discrepancy between new community unread counts and what's showing in your discovery feed:
- We filter if you've seen a thread starter, so there can be messages in communities with net new replies that won't show in your Home Feed, we're looking to move away from that model and blending together new thread starters and new replies.
- We have a quality threshold for items to be eligible for the Home Feed so we don't show just anything, generally helpful, sometimes harmful -- we'll be revisiting this in the short term. 

Hope that helps!

Senior Member

@lucdanziger Thank you for your quick feedback and apologize for my late reply. I find it great that you are getting in touch with the community in this way.

If I understand you correctly, your answer refers to the fact that the discovery feed should show more current and relevant content in the future. This is great!
But what about the good old chronological "all conversations" feed? Let me ask you directly: Will it stay with us, also in the form that we can save it as default if we want to? And will it also return to the mobile apps?
I ask this question because I find this way of consuming Yammer very effective for many usage scenarios. There are many people who need or want to read their followed communities completely without worrying about missing a single message. This may be a limited group of people, but for them it is very important to have this option.

 

Regarding your follow-up question: For the use cases I have in mind, it is important that new answers to older discussions become visible again.

 

I look forward to your answer and let me know if I can contribute something to the discussion.

 

Best regards

Tobias

Senior Member

We have a huge problem with the Home Feed being filled with posts in all kind of languages the end user doesn't understand. This is very off-putting for end-users and has already damaged the reputation of Yammer severely in our organisation.

 

Adding to injury is that we are migrating from Skype for Business to Teams and promoting the Yammer Teams app as an alternative to the Desktop and Web clients, but the Yammer Teams app doesn't retain state and reverts to the Home Feed every time you switch to it.

 

Nothing is less relevant than posts you can't even understand. We really hope you prioritise to find a solution to this issue - you can find my suggestion on UserVoice - https://yammer.uservoice.com/forums/399627-yammer/suggestions/41370115-auto-translate-to-english-in-...

 

We are a multi-national company based in Europe with a very high number of multilingual employees - something that is quite common in Europe. Almost everyone has colleagues that will post both in English in some Yammer communities and in their local language in other Yammer communities.

Microsoft

@Matthias Bartosik, we were talking about your feedback for a bit on Friday, we really appreciate you sharing, these always spark really healthy conversations internally on how we can be making the product better, so thank you :folded_hands:

The language problem is a hard one, it's a problem we've seen crop up a few times and even within our own network, where Yammer is incredibly popular within a specific locale which makes it difficult to launch worldwide because that one locale dominates the feed. The challenge is around multilingual employees and multinational organizations. To use a Microsoft example, how do we avoid cutting out a Satya message to our friends in France, especially since most are also fluent in English?

 

I'll offer immediate, short, and longer run solutions, which range from not optimal but can do now to ideal. 

Immediate

If there are a small number of offending communities, you can temporarily "mute" them at the admin level, which means members see it normally, but it won't appear in the Home Feed for other users. We've seen networks look to temporarily suppress communities while they launch and roll it out to users. 

 

Actively get users into the right communities. Through dynamic groups or community level invitations, push to get users into the right groups from the start. Content from these communities will then be the first thing users see. 

 

Short Run

In the short run, we're going to be leveraging a broader set of signals based on who the user interacts with across the suite, org chart, group memberships, etc. While this won't solve the problem, especially if a specific person is posting in multiple languages, this will increase the level of personalization & showcase more content and communities from within a users' work network. On top of that, we're looking at better onboarding experiences so we can help get users into the right communities from the get-go and these signals will help supercharge that effort. 

 

Long Run

Over the long haul, we'll be looking to build a deeper understanding of users from their behavior and settings across the suite, which includes what languages they speak. Once we have a reliable account of what languages a user speaks, we should do a much better job of matching them with appropriate content or can potentially auto-translate content that's outside of their wheelhouse.  

 

It's a hard problem but hoping each phase can make it a bit better. 

 

@tblum to answer your question, All Feed will stay, but we haven't prioritized any improvements for it at the moment. That said, the next few experiments on Home Feed should make it harder to miss content from communities you're a member of. I know not the answer you're looking for, but hopefully moving in a positive direction for you! 

Super Contributor

@lucdanziger Thanks for your posts. I passed along your points above about quality messages going into the Home feed...

 

Here is my CEO's response:

So, what types of things do they want to see in high quality posts? I feel like my important posts drop down and the really light ones stay higher. (Maybe birthday posts never go away because they have gifs?)

 

You said that we should be getting feedback on our case, we did not hear anything back since your post above.

 

Thanks
Rob.

Microsoft

Hi @Rob O'Keefe , sorry to hear that -- followed up internally to check in on this. 

 

Re: CEO's response, I'd venture that birthday posts get a lot of social engagement (likes/replies) and get rated pretty highly. As an immediate fix, I would recommend "Featured Conversation" so the CEO's posts don't get lost in the shuffle. In general, we do want to make sure that posts from leadership are able to break through the noise, as a part of that we started with manual controls like Featured, but are also working to make the algorithm smarter by using signals like AAD org chart as well as signals that help us infer whether or not someone is in leadership. These are just some of the improvements that we're looking to incorporate over the next quarter, so I'd expect this to get better. 

Contributor

Hi Luc, I just posted this question in the tech community because I have long time classic users concerned they'll miss a conversation. They are no longer prompted to move to the next community with unread conversations. Instead, they get the "You're all caught up here!" with the option to view All Conversations in the community they're browsing or go back to the Home Feed. Is the Home Feed expected to surface those conversations in its place? This behavior still exists on mobile but not in Yammer in the browser.

Microsoft

Hi @Dinorah Flores, the Home Feed does help people stay up to date on the communities they're in but we are also looking at the prompt to the next group in the next quarter or so. So you should have both! 

Senior Member

@lucdanziger Happy New Year! One thing to improve for next year - my Home Feed is currently completely cluttered with Merry Christmas wishes. Now, in January, they feel a bit dated - but right now there is not much new activity that would push out the flood of Christmas wishes posted in most active Yammer communities before the holidays.

 

The algorithm can probably be tweaked in general to prioritise down time-based event related posts, like major holidays.

Regular Visitor

@lucdanziger  So happy to have found this!! I have searched Microsoft and Yammer help areas and none mention the "recommended" tag.  I love the infographic and it should be updated to show the "recommended" example post. But I'm glad someone here asked that question. I feel like I get too many "recommended" items and they dilute my Feed. Is there a way to help Yammer figure out what I don't want to see or tell it I'm not interested in the type of post that was recommended?

Regular Visitor

One more comment @lucdanziger . The link to a "Yammer Blog" and also the "Ask Yammer Blog" on this page Welcome to Yammer Support - Microsoft Community should both be changed to go to this yammer blog. The first one goes to a generic blog that is not yammer specific that I can tell and the second one goes to a blog page that notes it is not longer being used.

New Contributor

Hi, I wanted to add my experience of New Yammer as we're gradually moving over to it.  Look and feel, great. But for us there are some real issues with the newsfeed (echoing some comments above) that are causing employees to actively drop off Yammer:

 

  • "All" is not all chronological conversations in public groups, as in classic Yammer, but all those in my groups. Possibly fine for the average user, absolutely not fine for a Community Manager where we need to keep an eye on all conversations and also perhaps promote some communities that we're not otherwise aware of. 
  • Why can't my 'All' preference stick?  Every time I log into Yammer or refresh my screen it switches back to Home feed. 
  • There is no option at all in the iOS App to select the All feed, nor remember a desktop preference.
  • When viewing Home feed, the feed does not rotate and therefore feels very stale. Old posts come to the top, and often stay there for ages. New content does not get surfaced and important updates and conversation replies get missed (we shouldn't have to 'feature' everything of interest as it dilutes that functionality and is also a faff every time).  This makes people think there's nothing new to see and they don't bother coming back.  This also makes it hard for people to re-find a recent conversation they saw.
  • Neither Home nor All feeds appear to auto-refresh when new posts are made. I have to manually refresh every so often and then of course it switches back to my Home feed.
  • It's appears that when featuring a conversation it drops off once seen, and then replies to it are not seen. For example, our CEO does a regular Yammer Q&A in a single thread each time. We have to feature it at the start so people can find the chat to post their question, then it disappears as they've seen the post so they can't find it again, and we have to feature it again afterwards so people can catch up with the whole thread. This feels hard work!

At a time when we're trying to encourage more employees onto Yammer more often, the New Yammer newsfeed makes it really difficult to get buy-in.  I appreciate that there are different user preferences mentioned in the comments above, especially in the varying client demographics you have - so I think more options/user preferences would resolve this, not fewer.  I've seen posts in the Yammer forums with similar concerns and I hope you are hearing these. Thank you.

Occasional Contributor

@lucdanziger First of all big thumbs up for taking the time to explain the new Yammer Home Feed and for listening to and responding to the user feedback in the comments!

 

I was really excited when the new Yammer got announced. Fresh new look & feel, more focus on relevant conversations, better discovery of conversations, better integration with O365. But... unfortunately I have to agree with @Sarah_Conlon and other comments on this page. Because of the new Home Feed, Yammer becomes less and less popular in the organization. And despite all the tweaks you've mentioned in the comments, it's not getting better.

 

I work for a large school (vocational education) in The Netherlands. Since Januari 1st 2021 all 2000 employees have access to the new Yammer. We've embedded the 'Home Feed' to the employee's Intranet (SharePoint), so every employee sees what's going on when he/she starts the webbrowser. We get a lot of complaints however from employees they:

  • See old information; messages from a week or even months ago, while there are actually messages from today of yesterday. Employees feel there's nothing going on right now on Yammer and don't watch the feed anymore.
  • See the same old messages popping up again & again. When you refresh the page, you see either the same old message popping up again, or another old message. And it's not just because there's a new reply to the message. Even if you've read the message and all the replies, it keeps popping up.
  • Feel the messages are all messed up chronically. A lot of employees don't understand the fact they get old messages while there are newer messages available (that are not marked as recommended).

I think a few things are going wrong:

  • Microsoft is adding too much weight to the 'recommended conversations' / conversations that are relevant to the user based on Microsoft's metrics. Other/newer messages are completely missed. More 'normal' messages should be displayed in the feed to make it relevant.
  • The recommended conversations are not dismissed once they're read.
  • The option for displaying 'All conversations' is a bit hidden on web and not available in the mobile apps. When selecting this option, it's dismissed again when refreshing the browser.

To make the Yammer home feed relevant again, we need to have the option to just display 'All conversations' by default in Yammer on the web, mobile apps and in the embed webpart in SharePoint. The whole idea behind the home feed with recommended messages is great, but it will only work when the messages displayed are really relevant (as it works quite well in LinkedIn). That's not the fact at this moment.

 

So please Microsoft, use this feedback and make Yammer relevant again. Otherwise I foresee the same disappointment as with the old Yammer.

Super Contributor

Great posts from Robin and Sarah. Our experiences match this. Yammer engagement continues to decline and now we have to have conversations - "why aren't people reading yammer", "what can we do to get people to use it more", "do we have to mandate people to check it once a day".

 

Yammer used to be fun and engaging, and in the attempts to make it AI driven have backfired for many organizations. I have not seen any posts that are like "yeah, the feed algorithm rocks" (people do praise many of the other features you have implemented).

 

@lucdanziger hope to hear from you soon!

Hi @Matthias Bartosik, I'm the new PM that will be taking over this area.

 

The algorithm can probably be tweaked in general to prioritise down time-based event related posts, like major holidays.

 

Thanks for this suggestion. I can see how it could help you in that scenario you described. We'll be discussing this with the team.

Super Contributor

Hi @KelliSC, thanks for your feedback!

 

I feel like I get too many "recommended" items and they dilute my Feed. Is there a way to help Yammer figure out what I don't want to see or tell it I'm not interested in the type of post that was recommended?

 

Today, we support "Mute community" so that you can let Yammer know you don't want to see any posts from that community in your feed. You will only see posts from a muted community if the community admin "Featured" the post.

 

We are thinking about adding the ability to mute a specific user. 

 

Would these features help mitigate the issue you described?

Hi @Sarah_Conlon, this is very detailed and thoughtful feedback! I want to assure you that we are looking into these comments.

 

Let me share a few updates regarding your points:

> "All" is not all chronological conversations in public groups, as in classic Yammer, but all those in my groups. Possibly fine for the average user, absolutely not fine for a Community Manager where we need to keep an eye on all conversations and also perhaps promote some communities that we're not otherwise aware of. 

 

[Fernando] The "All Conversations" feed should include all messages posted in public groups in your Yammer network. So, even if you are not a member of the public community, and if you do not follow the author of the thread, you should still see the post.

 

> Why can't my 'All' preference stick?  Every time I log into Yammer or refresh my screen it switches back to Home feed. 

 

[Fernando] This is something we can look into. Most of our users never use the "All Conversations" feed which is why we haven't been able to prioritize this, yet.

 

> There is no option at all in the iOS App to select the All feed, nor remember a desktop preference.

 

[Fernando] We will track this feedback, but this is not something that is in our roadmap at the moment. 

 

> When viewing Home feed, the feed does not rotate and therefore feels very stale. Old posts come to the top, and often stay there for ages. New content does not get surfaced and important updates and conversation replies get missed (we shouldn't have to 'feature' everything of interest as it dilutes that functionality and is also a faff every time).  This makes people think there's nothing new to see and they don't bother coming back.  This also makes it hard for people to re-find a recent conversation they saw.

 

[Fernando] We've recently released big changes that make the feed show new messages in real-time! Hopefully, this mitigates the issue. Let me know if this is the case. However, the Home Feed at the moment rarely surfaces a message you already saw. So, if a new message is posted, you will see it within a couple of minutes if it's ranked as a relevant message for you. But, if someone replies to a message you already saw, then you might not see it in the home feed again. This is something we are planning to solve soon.

 

> Neither Home nor All feeds appear to auto-refresh when new posts are made. I have to manually refresh every so often and then of course it switches back to my Home feed.

 

[Fernando] As mentioned before, the Home Feed used to be updated approximately every four hours. Now, in less than a couple of minutes it should show new posts!

 

> It's appears that when featuring a conversation it drops off once seen, and then replies to it are not seen. For example, our CEO does a regular Yammer Q&A in a single thread each time. We have to feature it at the start so people can find the chat to post their question, then it disappears as they've seen the post so they can't find it again, and we have to feature it again afterwards so people can catch up with the whole thread. This feels hard work!

 

[Fernando] Thanks for sharing this particular usecase. This sounds like you would like to pin a conversation at the top of the Home Feed. Can people be guided to a specific community where you could pin the post? I would like to understand better why people would use the Home Feed as the main mechanism to find that post? Also, if the thread is very active, then the All Conversations feed would have the post at the top all the time. Hope this helps!

 

At a time when we're trying to encourage more employees onto Yammer more often, the New Yammer newsfeed makes it really difficult to get buy-in.  I appreciate that there are different user preferences mentioned in the comments above, especially in the varying client demographics you have - so I think more options/user preferences would resolve this, not fewer. 

 

[Fernando] Can you share a bit more detail on this? I really look forward to understanding in depth how we can improve the feed.

 

Again, thank you so much for your thoughtful feedback!

Hi @RobinSlagman, let me try to share a few comments on how the feed works that might help with some of your concerns:

 

  • See old information; messages from a week or even months ago, while there are actually messages from today of yesterday. Employees feel there's nothing going on right now on Yammer and don't watch the feed anymore.

[Fernando] We've recently shipped a big change that allows us to show messages that are less than one minute old in the feed. We've also made a change that makes it very rare, almost impossible, to see a thread that is older than 30 days in your feed.

 

  • See the same old messages popping up again & again. When you refresh the page, you see either the same old message popping up again, or another old message. And it's not just because there's a new reply to the message. Even if you've read the message and all the replies, it keeps popping up.

[Fernando] As mentioned above, we've released a change that makes it almost impossible for a user to see a message that is older than 30 days.

 

  • Feel the messages are all messed up chronically. A lot of employees don't understand the fact they get old messages while there are newer messages available (that are not marked as recommended).

[Fernando] This problem might be reduced by the new change that allows us to show new messages almost in real-time right after they are posted.

 

I think a few things are going wrong:

  • Microsoft is adding too much weight to the 'recommended conversations' / conversations that are relevant to the user based on Microsoft's metrics. Other/newer messages are completely missed. More 'normal' messages should be displayed in the feed to make it relevant.

[Fernando] Something that can help is encouraging users to join more communities they care about or follow people they find interesting. The more sources users subscribe to, the less "Recommended" content they will see.

 

  • The recommended conversations are not dismissed once they're read.

[Fernando] We actually have the opposite problem right now. If you a see post in your home feed, we rarely show it again, even if there are many new replies to that thread. We are working on re-surfacing these threads if they have enough activity.

 

  • The option for displaying 'All conversations' is a bit hidden on web and not available in the mobile apps. When selecting this option, it's dismissed again when refreshing the browser.

[Fernando] I understand that this can be annoying. We are tracking this feedback. Unfortunately, this is not in our roadmap at the moment. 

 

@RobinSlagman , let me know if these answers help! Looking forward to more feedback from you! Thanks. 

Regular Visitor

@fernandomartinezovelar  Fernando - So nice to see some activity here!! Thank you for replying to my comments and the others.

 

I'm excited about the users seeing new posts more quickly (the "auto-refresh" feature). In my home feed, I'm pretty sure I see posts surface again when there is a new comment and I'm ok with that. I think it makes sense since I've select that community or person to follow. 

 

I disagree with your suggestion to @RobinSlagman about reducing the quantity of recommended posts relative to the "normal" posts in the home feed. People selectively choose communities and people that they are interested in. If that is only 5 communities and 5 people, then so be it. Their feed becomes focused on what they are interested in and perhaps easier to keep up with. The whole idea is to remove the noise and we get so much noise and info overload elsewhere, which makes the home feed is a great feature. If yammer adds more recommended items because the feed has fewer of it's own items, you are simply adding the noise people are trying to filter out. Sure, encourage people to join communities and follow people they are interested in, but I don't want to join more communities just to decrease the recommended posts--it seems counter to using the home feed to zero in on what's important. 

 

Suggest putting recommended posts off to the side.

 

With respect to muting a person, in most cases that isn't an issue but it's a good feature just in case. I don't understand the mute feature for a community however. By not joining or following a community, I am effectively muting them from my home feed. Why make me do it twice? I don't mind being shown something I might be interested in since it's hard to know every community in our organization, but again, put it off to the side so it doesn't dilute my home feed... until I decide to join or follow that community.

 

Just my view. :)

Hi @KelliSC , thanks for your fast follow up!

 

I disagree with your suggestion to @RobinSlagman about reducing the quantity of recommended posts relative to the "normal" posts in the home feed. People selectively choose communities and people that they are interested in. If that is only 5 communities and 5 people, then so be it. Their feed becomes focused on what they are interested in and perhaps easier to keep up with. The whole idea is to remove the noise and we get so much noise and info overload elsewhere, which makes the home feed is a great feature. If yammer adds more recommended items because the feed has fewer of it's own items, you are simply adding the noise people are trying to filter out. Sure, encourage people to join communities and follow people they are interested in, but I don't want to join more communities just to decrease the recommended posts--it seems counter to using the home feed to zero in on what's important. 

 

[Fernando] I agree with you. You shouldn't join communities that you are not interested in. My suggestion was that users should leverage the "Explore" options that we offer to discover communities they might care about. If there are none, then of course they shouldn't join any. In most cases, there are many vibrant communities that people are not aware of. We are investing in helping users find these relevant communities.

 

> By not joining or following a community, I am effectively muting them from my home feed. Why make me do it twice?

 

If you follow a person and that person posts often in a community you are not interested in, then you will see these posts in your feed even though you are not a member of that community. Also, if you mute communities, they won't show as recommended. 

 

Finally, we are considering adding a chronological feed, but it's something we are still evaluating. 

New Contributor

@lucdanziger Great info and love the infographic.  By chance, do you have a french version?

Super Contributor

Strongly in favor of a Chronological feed (to include replies making it top again). We are a small company and this would work much better as an option.

Occasional Contributor

@fernandomartinezovelar thanks for your replies and explanation. Good to hear it has your attention!

 

We see some improvements in the Home Feed. We see more recent conservations, also from today of this week. So this is a real improvement. It looks like there are less older messages that cause noise.

 

However, we still see older messages popping up again and again, even if they are read. The messages are indeed not older than 30 days, but these messages still add noise and make it less relevant.

 

I still get the feedback: please give us the 'all' conversations option, to view all conversations in the all company feed and other communities you've joined in chronological order. The algorithm Microsoft uses to decide what's relevant for a user still doesn't perform well enough to really be relevant.

 

I agree with @KelliSC that Yammer should respect the communities an user has joined and not add extra noise by recommending messages from other communities (in the ammount it does at this moment).

 

@Rob O'Keefe fully agree that the AI driven part breaks off the power of Yammer at this moment. At the school I work for, the question 'do we need to uses another social platform?' pops up regularly.

Hi @RobinSlagman, thanks for the feedback.

 

We are working on resurfacing some posts you've already seen. Keep in mind that after you saw them they might still have some activity that makes them relevant. What we are trying to do is find a balance so that we don't show you content that you find repetitive, but at the same time making sure you don't miss relevant, interesting replies to a post you already saw. 

Super Contributor

Is there a way to know if our O365 instance is running the "latest and greatest" Yammer home feed selection? I have heard that it is refreshing content faster (seconds vs. hours), but How do i know if I am running that version on the back end?

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