Apps & Features not working for some computers...

%3CLINGO-SUB%20id%3D%22lingo-sub-2733577%22%20slang%3D%22en-US%22%3EApps%20%26amp%3B%20Features%20not%20working%20for%20some%20computers...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2733577%22%20slang%3D%22en-US%22%3E%3CP%3ESome%20of%20the%20computers%20we%20manage%20with%20Windows%20Admin%20Center%20(WAC)%20won't%20allow%20us%20to%20view%20'Apps%20%26amp%3B%20features'.%26nbsp%3B%20%26nbsp%3BWe%20will%20select%20a%20particular%20computer%20and%20we%20will%20see%20the%20Overview%20page%20without%20any%20issues.%26nbsp%3B%20We%20will%20then%20click%20'Apps%20%26amp%3B%20features'%2C%20but%20instead%20of%20a%20list%20of%20Apps%2C%20we%20get%20the%20message%20%22No%20Records%20Found%22%20and%20the%20attached%20error%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWe%20couldn't%20retrieve%20the%20applications.%20Error%3A%20(1)%20RemoteException%3A%20Cannot%20retrieve%20the%20dynamic%20parameters%20for%20the%20cmdlet.%20The%20specified%20wildcard%20character%20pattern%20is%20not%20valid%3A%20BeyondTrust%20Remote%20Support%20Jump%20Client%20%5Bbomgar.ncrb.org-5C812483%5D.%26nbsp%3B%26nbsp%3B%26nbsp%3B(2)%20RemoteException%3A%20Cannot%20retrieve%20the%20dynamic%20parameters%20for%20the%20cmdlet.%20The%20specified%20wildcard%20character%20pattern%20is%20not%20valid%3A%20BeyondTrust%20Remote%20Support%20Jump%20Client%20%5Bbomgar.ncrb.org-611B9BA8%5D%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20wonder%20if%20the%20BeyondTrust%20Remote%20Support%20Jump%20Client%20is%20getting%20in%20the%20way.%26nbsp%3B%20Any%20ideas%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Some of the computers we manage with Windows Admin Center (WAC) won't allow us to view 'Apps & features'.   We will select a particular computer and we will see the Overview page without any issues.  We will then click 'Apps & features', but instead of a list of Apps, we get the message "No Records Found" and the attached error:

 

We couldn't retrieve the applications. Error: (1) RemoteException: Cannot retrieve the dynamic parameters for the cmdlet. The specified wildcard character pattern is not valid: BeyondTrust Remote Support Jump Client [bomgar.ncrb.org-5C812483].   (2) RemoteException: Cannot retrieve the dynamic parameters for the cmdlet. The specified wildcard character pattern is not valid: BeyondTrust Remote Support Jump Client [bomgar.ncrb.org-611B9BA8]

 

I wonder if the BeyondTrust Remote Support Jump Client is getting in the way.  Any ideas?

1 Reply
We are also having the same issue. BeyondTrust was specifically mentioned in our error as well. if you figure anything out, please share.
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