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WIndows 11 WIFI Adapter has disappeared

Occasional Contributor

Hello all,

Just joined today as I am having a nightmare. Any advice is at all appreciated.


Today my wireless adaptor completely disappeared. 


I loaded it up and there is no option to connect to a wi-fi adapter.


I have:


Reset the machine.

Done a network reset.

Used troubleshooting.

Uninstalled the driver.

Reset my system BIOS to factory settings.

Completely re-installed windows.

Downloaded the Intel drivers onto a USB stick and re-installed them.


I have a Medion PP645-MD61361, it does not have an ethernet connection which makes things even harder.


The Intel adaptor no longer shows in my device manager, it's completely gone. However a "Network Controller" has showed up in Other Devices but I can't update it with the intel drivers or the internet as I don't have access to it on that machine.


Can anybody shed some light as to what I might have missed please?


Thank you,



10 Replies


Hello! You've posted your question in the Tech Community Discussion space, which is intended for discussion around the Tech Community website itself, not product questions. I'm moving your question to the Windows 11 space - please post Windows 11 questions here in the future. 

How this problem get started?
Did you install any program or update your device?
In case you have access to another PC, try visit your device's manufacturer website and download the latest network driver and copy it to an external storage and move it to the affected PC and install it.

Hi Eric,


Apologies and thank you! @Eric Starker 

Hi Reza,

Thanks for replying.

I started up my laptop, it disconnected from the internet, reconnected then disconnected permanently.
Unfortunately Medion son't supply drivers as they say on their website that Windows can detect all the drivers for all their products.

I did however download the Intel drivers for the adapter on another machine, put it on a usb and installed them but the adapter is still not showing in Device Manager.
You may try to contact their support by email and ask them to send you a link or driver for the network card.
Try boot into Safe Mode with networking and see if it works?

Thanks again Reza,

So I managed to use my mobile to tether the internet to this machine through USB.
Windows updated all the drivers and now my Intel Wifi adapter is back.
However it is showing as "this device cannot start" Code 10 in device manager.
Same thing with my Intel Bluetooth.

I tried booting in safe mode and the adapter showed up fine and had no errors, however safe mode wouldn't allow me to add a wifi connection.

I have ran through many different suggestions from online blogs about CODE 10 but can't seem to fix this now. Any thoughts on it?
If you're having a really bad time, see if you can send it back to Windows 10, because you have a 10-day windows to send it back NotJoe370
Try open start and search for feedback and open the Feedback Hub app and report this issue.
Try boot using Clean Boot and see if the problem persist?
Take a look at:
best response confirmed by thomassutherland (Occasional Contributor)
Thanks Reza, tried this but still no success. Will report it too. Think I'll maybe just give up and by a USB network adaptor. Thanks for all the suggestions.
Make sure report this issue to your device's manufacturer support too.