Quick Assist Login Issue When Giving Assistance!!!!

%3CLINGO-SUB%20id%3D%22lingo-sub-3067323%22%20slang%3D%22en-US%22%3EQuick%20Assist%20Login%20Issue%20When%20Giving%20Assistance!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3067323%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Team%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20windows%2010%2021H2.%20I%20have%20signed%20in%20while%20installing%20windows.%20I%20have%20outlook%20id%2C%20and%20for%20all%20windows%20apps%2C%20thats%20the%20account%20signed%20in%20with.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20for%20everytime%2C%20when%20I%20need%20to%20assist%20someone%2C%20it%20asks%20me%20to%20sign%20in%20again.%20Its%20annoying.%20Anyway%20to%20skip%20this%20part%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20to%20check%20the%20%22Remember%20my%20sign%20in%22%20but%20didn't%20had%20any%20luck.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20assit.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3CP%3EKarthik%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Quick%20Assist.jpg%22%20style%3D%22width%3A%20454px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F341062i274FD4E279C2570E%2Fimage-size%2Flarge%3Fv%3Dv2%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%22Quick%20Assist.jpg%22%20alt%3D%22Quick%20Assist.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3067323%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuick%20Assist%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3067353%22%20slang%3D%22en-US%22%3ERe%3A%20Quick%20Assist%20Login%20Issue%20When%20Giving%20Assistance!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3067353%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1281903%22%20target%3D%22_blank%22%3E%40KarthikHande%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%20if%20you%20want%20to%20enter%20another%20account%20you%20have%20to%20log%20in%20with%20the%20password%20of%20this%20account.%3CBR%20%2F%3Ein%20Edge%20you%20can%20add%20a%20new%20profile%20-%20log%20in%20with%20the%20password%20to%20which%20you%20have%20access%20(family%20member)%20and%20then%20Edge%20will%20automatically%20log%20in%20to%20the%20second%20account%20from%20the%20second%20Edge%20profile.%3CBR%20%2F%3EBest%20regards%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi Team,

 

I have windows 10 21H2. I have signed in while installing windows. I have outlook id, and for all windows apps, thats the account signed in with. 

 

But for everytime, when I need to assist someone, it asks me to sign in again. Its annoying. Anyway to skip this part?

 

I tried to check the "Remember my sign in" but didn't had any luck.

 

Please assit.

 

Thanks,

Karthik

Quick Assist.jpg

11 Replies

@KarthikHande 

Hi, if you want to enter another account you have to log in with the password of this account.
in Edge you can add a new profile - log in with the password to which you have access (family member) and then Edge will automatically log in to the second account from the second Edge profile.
Best regards

 

@Andrzej1 

 

Thanks for your quick response.

 

I have only one account, and all my MS Apps are already signed with same account. But why this app asking again and again?

@KarthikHande 

You are probably deleting cookies when you close your browser - change your settings and do not delete cookies for this website.

@Andrzej1 

 

No, I didn't. The moment I close and reopn, it asks for the login again.

@KarthikHande 

It seems that the built-in security does not recognize your pc as a registered device associated with your Microsoft account and you again need to confirm access to the account ->
this is the correct behavior - consistent with the security protocol

@Andrzej1 

 

Could you please advise how I can do that? Thank you so much for helping.

 

Thnaks,

Karthik

@KarthikHande 

This behavior cannot be changed unless you are the owner of this account and Windows is not logged in with this account.

@Andrzej1 

 

I am the owner of account. Please see screenshots. I have latest windows 10.

@KarthikHande 

Please delete the screenshot of your account where your address is - for your own safety.
I understood that you want to open mail in another account that you do not own?
Then you need to log in your computer - adding this account to Windows and it should
confirm automatically.

The same E-Mail ID I am using for everything. I have logged in the device also.
This, then they block browser extensions - or antivirus.
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