Klaus Zuenkler

@Klaus Zuenkler

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Munich, Germany

Member since July 25, 2016

Klaus Zünkler is senior technologist with Avanade in the area of real-time communications (Skype for Business/Teams, Contact Center, IVR), Chatbots and Cognitive Services. He has a long track record of system integrations for contact centers and related technologies in complex system environments. Since 7 years focused on Microsoft communication solutions, he is now working as a solution architect for intelligent chatbot solutions. He is holding a doctor‘s degree from Technical University Munich about automatic voice recognition. He completed his studies of Electrical Engineering (with focus on communication technology) at Technische Hochschule Aachen in 1985.

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