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The University of Melbourne


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Melbourne, Australia

Member since July 30, 2019

I am a services management professional with over 25 years’ experience in a range of sectors and organisations. • Extensive experience in leading and managing service delivery at the intersection of information and communications technology, information systems, organisational transformation, and process improvement. • Well-developed capability to manage the tension inherent in strategy design and the adaptive decision making required for effective implementation of change in different organisational cultures and contexts. • Effective at building collaborative relationships with personnel at all levels of the organisation to deliver optimal and innovative outcomes. • Strong capability in developing effective and enduring stakeholder relationships. • Wide ranging experience in programme development and project implementation, including developing a portfolio of initiatives within a fast evolving environment. • Extensive experience in aligning service delivery to contribute effectively in meeting organisational targets using analytics, reporting, and performance metrics. • Well-honed critical thinking and problem-solving skills with an aligned capability for adapting processes and procedures in ambiguous or ill-defined organizational contexts to deliver valued outcomes. • Effective at motivating, coaching and managing staff to develop the skills and achieve the outcomes required for their personal growth as well as driving organisational success. Specialties: Service design and management; innovative strategy development and change implementation; strategic communications; stakeholder engagement; portfolio /programme /project design, management and evaluation.

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