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M.L,AKSHMI NARAYANAN SENIOR SUPPORT MANAGER )EARLIER) TAKEN OUT OF JOB DUE TO HEALTH Chennai, Tamil Nadu, India Summary INCASE ANY OF YOU WANT TOTAL SECURITY ANTIVIRUS AT LOW COST BITDEFENDER , SUPPLIED AT THE PLACE YOU LIVE AND SUPPORT FROM MUMBAI AT LOW COST. PLEASE MAIL ME WITH YOUR SYSTEM CONFIG TO BITDFENDERCHN@GMAIL.COM Experience TECHNO SAFETY SOLUTIONS PVT LTD Senior Support Manager September 2018 - Present Chennai Area, India TECH SOFT SOLUTIONS PVT LTD Senior Support Engineer September 2018 - Present India DEAR ALL I WILL NOT BE AVAILABLE FROM 11TH,12TH AND 13TH OF THIS MONTH. AS I AM GOING OR A MEDICAL CHECKUP ALONG WITH ASST DOCTOR TO A RESEARCH CENTER. I AM SORRY FOR TAKING LEAVE AT PRESENT MY BROTHERS AND SISTER PLACED IN USA ARE KEEN IN GETTING ME RIGHT. HOPE ALL OF YOU BLESS ME THAT I SHOULD GET WELL SOON. I TECH SOFT SOLUTIONS p LTD Senior Engineer July 2018 - Present Chennai Area, India SUPPORT ACCOUNTS SOFTWARE TALLY. MENAGE CCTV NOT WORKING POSITION REMOTELY AS DOCTOR ADVISED. Span Services TESTING IMPORTED MONITTORS Page 1 of 5 February 2017 - Present Chennai Area, India TSS Tech Soft Solutions System Engineering Specialist / Control Strategist / Test Lead October 2013 - Present organisation of repute AREAS OF EXPERTISE/ Functional Skills: Product Development & Support System Analysis & Design Behavioural Modelling and Simulation Model Based Designing  Designing, developing, testing, troubleshooting and debugging of the applications.  Providing post-implementation, application maintenance and enhancement support to the client with regard to the product/software application. Installing and servicing of Peripheral Devices, High-End Network Products, Personal Computers, IBM/HP Server, Apple range of products & Audio and video transmission equipment. Providing solution on Anti-Virus, Mail Scan, Anti Spam, and Software Firewall; Customer's Satisfaction is finally what keeps us moving forward. It is our strength to respond quickly to your queries and questions and to adjust products according to your needs. All this is just possible by having certain... The company currently services & supports over 4,000 customers in Chennai and currently has a team of qualified professionals and developers. As a company, we do not believe that our responsibility ends just by selling our product. During your installation or following your installation, you may still have queries, so it should be comforting to know that our the support team will be on hand to help you. As a key part of our professional services, we offer various modes of support from within the product MicroWorld Software Services Pvt Ltd Senior Manager June 2006 - June 2013 (7 years 1 month) Chennai and Mumbai Microworld Technologies (MWTI) Manager June 2006 - January 2013 (6 years 8 months) Expertise in managing different phases of software testing. Skilled in testing software against functional requirements and specifications, analyzing and problem-solving program defects, processing errors, inconsistencies in the program function, content and output. Adept in analyzing control system design needs, evaluating customer’s need, custom designing control algorithms, troubleshooting and managing escalations for complex technology related issues.  An individual with exceptional ability to quickly master new concepts, earn new technologies, enhancing the existing business, equipment and software as well as capable of working ingroup & independently with excellent communication skills.  Wireless as well as a back-up system.  Changes to improve the Antivirus application performance.  (The Major projects name as well company name can be given orally and can be clarified)  Trading and acquiring more dealers with minimum investment Insignia Infotech (P) Ltd Systems Administrator March 2004 - June 2006 (2 years 4 months) Notable Highlights:  Troubleshooting Servers & infrastructure with 150 nodes.  With a team of 10 members.  Implemented Fire Walls, Cisco/ Other Routers / Switches FTP sites.  Took care of Chennai based home transcriptions with a service team of 20 engineers.  Involved in giving support for TALLY and ERP Software developed locally Real Image Customer Service Specialist September 1994 - October 1999 (5 years 2 months) CHENNAI AND MUMBAI Real Image Pvt. Ltd Support Engineer October 1994 - September 1999 (5 years) Attended to regular break-down calls from Mumbai & Chennai.  Provided support and solution within 45 minutes of receiving the complaint.  Ensured maintenance of transmission services in DD3, Mumbai, between 8.30 PM to 12.30 PM.  Installed audio and video editing workstations for nearly 25 customers, including T-series, NFDC and NDTV.  Maintained and handled troubleshooting of AV Disks and Disks based on RAID technology for audio and video CADGRAF Service Engineer May 1989 - September 1994 (5 years 5 months) Notable Highlights:  Handled installation and servicing of IBM PCs & Apple range of products.  Set up complete DTP stations, using both IBM PCs as well as Apple Macintosh which includes all peripherals like scanners, laser printers, digitisers, etc.  Provided on-field support for Apple range of products. Education

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