Unable to sign-in to Skype for Business client after switching to Teams only

Regular Contributor

Hi All

 

I was hoping someone could assist me with this. So I implemented Lync hybrid. Moved all my skype for business users to Skype for business online. I then ran get-csuser | Disable-csuser on the Lync server on-premise. In skype for business online powershell I ran the Grant-CsTeamsUpgradePolicy -Identity username -PolicyName UpgradeToTeams for the users that were migrated to skype for business online. I then switched the tenant to Teams Only mode.  All the required DNS records have been updated.

 

My problem is that some users are no longer to sign-in to the skype for business client. 

 

They get the attached error message.

 

I would like for them to be able to sign-in so that they see the message that the organization is now only using microsoft teams.

 

 

 

Any ideas?

4 Replies

Hi @Navishkar Sadheo 

 

Nice to work with you again. The error screenshot which you have attached in the Questions is basically representing following:-

 

1. SIP Address and the UPN Address is mismatched. Check if both the SIP and the UPN Address for the affected user is same. 

2. User account is not provision for Skype for Business Services. Can you please navigate to Skype for Business Online Admin Center and see if you are seeing users provisioned in the Skype for Business Admin Centre.

3. The DNS Configuration is incorrect. Try making the manual configuration in the Teams Client with the below address and see if you can sign-in to SFBO. Use the configuration in both the Internal and External Configuration  sipdir.online.lync.com:443

 

Let me know if the above solution helps.

 

With Regardsm

Satish U

Hi @Satish2805 

 

Thank you for reaching out.

 

1. 

UserPrincipalName                : NSadheo@mydomain

InterpretedUserType              : DirSyncSfBUser

UpgradeRetryCounter              : 0

TeamsUpgradeEffectiveMode        : TeamsOnly

TeamsUpgradeNotificationsEnabled : False

TeamsUpgradePolicyIsReadOnly     : None

TeamsUpgradePolicy               : UpgradeToTeams

TeamsUpgradeOverridePolicy       :

OnPremSIPEnabled                 :

OnPremSipAddress                 :

SipProxyAddress                  : sip:NSadheo@mydomain

SipAddress                       : sip:NSadheo@mydomain

TeamsIPPhonePolicy               :

 

2. User is provisioned in SfB Online. Refer to the attached image.

 

3. Tried manually configuring the SfB client but I still can't sign in. Refer to the attached image.

Hi @Navishkar Sadheo 

 

Can you send me the details of one specific user with the Get-CSOnlineUSer for that specific user? Also check in your on-premises AD what is the value for MSRTCSIPEnabled Value for the user account. If that is set as false please enable the same to True and sync the user and try the same.

 

With Regards,

Satish Upadhyaya

@Satish2805 

 

RunspaceId                           : 9a2f2057-53de-4dfa-ab60-691e74962965

UserAccountControl                   : PasswordNotRequired, NormalAccount

Id                                   : CN=b85c03f9-6f13-4881-9ca9-e27c9911f76b,OU=15d1f070-0301-4099-9892-b8198001c1a6,

                                       OU=OCS Tenants,DC=lync1e001,DC=local

CountryAbbreviation                  : ZA

CountryOrRegionDisplayName           : South Africa

Company                              : CHSA

Department                           : Information Technology

Description                          : {}

Fax                                  :

HomePhone                            :

IPPhone                              :

City                                 : Umbogintwini

Manager                              :

MobilePhone                          : +27 (0)71 687 7000

OriginatorSid                        :

OtherTelephone                       : {+27 31 949 5000}

Office                               : Durban Office

PostalCode                           : 4126

PreferredLanguage                    :

Puid                                 : 10033FFF93055345

ServiceInfo                          : {}

StateOrProvince                      : KwaZulu Natal

Street                               :

StreetAddress                        : 15 Beechgate Crescent, Southgate Business Park, Moss Kolnik Drive

ThumbnailPhoto                       :

Title                                : Administrator:IT Solutions

Phone                                : +27 31 949 0000

WebPage                              : www.mydomain.com

AdminDescription                     :

AssignedPlan                         : {<XmlValueAssignedPlan xmlns:xsd="http://www.w3.org/2001/XMLSchema"

                                       xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

                                         <Plan SubscribedPlanId="a0707cd3-24ae-415c-9d2f-93ea6bc5e4aa"

                                       ServiceInstance="TeamspaceAPI/NA001" CapabilityStatus="Enabled"

                                       AssignedTimestamp="2017-02-10T14:43:14Z"

                                       ServicePlanId="57ff2da0-773e-42df-b2af-ffb7a2317929"

                                       xmlns="http://schemas.microsoft.com/online/directoryservices/change/2008/11">

                                           <Capability>

                                             <Capability Plan="Teams"

                                       xmlns="http://schemas.microsoft.com/online/TeamspaceAPI/2016/09" />

                                           </Capability>

                                         </Plan>

                                       </XmlValueAssignedPlan>, <XmlValueAssignedPlan

                                       xmlns:xsd="http://www.w3.org/2001/XMLSchema"

                                       xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

                                         <Plan SubscribedPlanId="d160437d-73fb-44b5-a528-9eb4e9bdf0a6"

                                       ServiceInstance="MicrosoftCommunicationsOnline/EMEA-1E-S2"

                                       CapabilityStatus="Enabled" AssignedTimestamp="2015-08-31T11:17:24Z"

                                       ServicePlanId="0feaeb32-d00e-4d66-bd5a-43b5b83db82c"

                                       xmlns="http://schemas.microsoft.com/online/directoryservices/change/2008/11">

                                           <Capability>

                                             <Capability Plan="MCOProfessional"

                                       xmlns="http://schemas.microsoft.com/online/MCO/2009/01" />

                                           </Capability>

                                         </Plan>

                                       </XmlValueAssignedPlan>}

InterpretedUserType                  : DirSyncSfBUser

Alias                                : ironman

BaseSimpleUrl                        :

DirSyncEnabled                       : True

ObjectId                             : b85c03f9-6f13-4881-9ca9-e27c9911f76b

UsageLocation                        : ZA

HideFromAddressLists                 : False

OnPremHideFromAddressLists           : False

ProvisionedPlan                      : {<XmlValueProvisionedPlan xmlns:xsd="http://www.w3.org/2001/XMLSchema"

                                       xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

                                         <Plan SubscribedPlanId="d160437d-73fb-44b5-a528-9eb4e9bdf0a6"

                                       ServiceInstance="MicrosoftCommunicationsOnline/EMEA-1E-S2"

                                       CapabilityStatus="Enabled" AssignedTimestamp="2015-08-31T11:17:24Z"

                                       ProvisioningStatus="Success"

                                       ProvisionedTimestamp="2016-04-18T02:28:51.1487147Z"

                                       xmlns="http://schemas.microsoft.com/online/directoryservices/change/2008/11" />

                                       </XmlValueProvisionedPlan>}

ProvisioningStamp                    :

SubProvisioningStamp                 :

UpgradeRetryCounter                  : 0

SyncingCounter                       :

ProvisioningCounter                  : 0

SubProvisioningCounter               : 0

PublishingStamp                      :

PublishingCounter                    : 0

OnPremHostingProvider                :

OnPremOptionFlags                    : 257

OnPremEnterpriseVoiceEnabled         : False

OnPremSIPEnabled                     :

OnPremSipAddress                     :

OnPremLineURI                        :

MCOValidationError                   : {}

ShadowProxyAddresses                 : {smtp:admin@tsushocapital.com, smtp:navz@tsushocapital.com,

                                       smtp:Navishkar.Sadheo@ttaf.co.za, SMTP:nsadheo@mydomain.com...}

SipProxyAddress                      : sip:NSadheo@mydomain.com

ServiceInstance                      : microsoftcommunicationsonline/emea-1e-s2

StsRefreshTokensValidFrom            : 03/02/2020 09:02

LicenseRemovalTimestamp              :

LastSyncTimeStamp                    : 31/03/2020 12:53

LastProvisionTimeStamp               : 31/03/2020 11:51

LastPublishTimeStamp                 : 01/04/2020 13:57

LastSubProvisionTimeStamp            : 31/03/2020 11:53

ExchUserHoldPolicies                 : {UniHb986fbff-b9eb-4b02-add1-9672d073ff1e, 98E9BABD09A04bcf8455A58C2AA741821095}

OwnerUrn                             :

ContactOptionFlags                   :

OnlineDialinConferencingPolicy       :

OverridePreferredDataLocation        :

PreferredDataLocation                :

SubProvisionLineType                 :

UserProvisionType                    :

SamAccountName                       : $5AR0G2-9E788FMCBNLR

UserPrincipalName                    : NSadheo@mydomain.com

FirstName                            : Navishkar

LastName                             : SADHEO

WindowsEmailAddress                  : nsadheo@mydomain.com

Sid                                  : S-1-5-21-2325497807-2625590715-1296953786-83914053

LineServerURI                        :

SoftDeletionTimestamp                :

PendingDeletion                      : False

AudioVideoDisabled                   : False

IPPBXSoftPhoneRoutingEnabled         : False

RemoteCallControlTelephonyEnabled    : False

PrivateLine                          :

AcpInfo                              : {}

OriginalPreferredDataLocation        :

HostedVoiceMail                      : False

DisplayName                          : Navishkar SADHEO

ProxyAddresses                       : {sip:NSadheo@mydomain.com, smtp:admin@tsushocapital.com,

                                       smtp:navz@tsushocapital.com, smtp:Navishkar.Sadheo@ttaf.co.za...}

HomeServer                           :

TargetServerIfMoving                 :

EnterpriseVoiceEnabled               : False

EnabledForRichPresence               : True

ExchangeArchivingPolicy              : Uninitialized

NonPrimaryResource                   : False

MNCReady                             : True

TeamsVoiceRoute                      : False

OnPremLineURIManuallySet             : False

OptionFlags                          : 131328

LineURI                              :

SipAddress                           : sip:NSadheo@mydomain.com

Enabled                              : True

TenantId                             : 15d1f070-0301-4099-9892-b8198001c1a6

UserRoutingGroupId                   : 009cd668-8251-5131-aa9d-8bcccac863ba

TargetRegistrarPool                  :

VoicePolicy                          :

CallerIdPolicy                       :

CallingLineIdentity                  :

MobilityPolicy                       : MobilityEnableOutsideVoice

ConferencingPolicy                   : BposSAllModality

BroadcastMeetingPolicy               :

CloudMeetingPolicy                   :

CloudMeetingOpsPolicy                :

TeamsMeetingPolicy                   : MYDOMAIN SA - IT

TeamsCallingPolicy                   :

TeamsInteropPolicy                   :

TeamsMessagingPolicy                 :

TeamsUpgradeEffectiveMode            : TeamsOnly

TeamsUpgradeNotificationsEnabled     : False

TeamsUpgradePolicyIsReadOnly         : None

TeamsUpgradePolicy                   : UpgradeToTeams

TeamsCortanaPolicy                   :

TeamsOwnersPolicy                    :

TeamsMeetingBroadcastPolicy          :

TeamsAppPermissionPolicy             :

TeamsAppSetupPolicy                  :

TeamsCallParkPolicy                  :

TeamsEducationAssignmentsAppPolicy   :

TeamsUpdateManagementPolicy          :

TeamsNotificationAndFeedsPolicy      :

TeamsChannelsPolicy                  :

TeamsSyntheticAutomatedCallPolicy    :

TeamsTargetingPolicy                 :

TeamsVerticalPackagePolicy           :

TeamsComplianceRecordingPolicy       :

TeamsMobilityPolicy                  :

TeamsTasksPolicy                     :

TeamsIPPhonePolicy                   :

TeamsEmergencyCallRoutingPolicy      :

TeamsEmergencyCallingPolicy          :

TeamsShiftsAppPolicy                 :

TeamsShiftsPolicy                    :

TeamsUpgradeOverridePolicy           :

TeamsVideoInteropServicePolicy       :

TeamsWorkLoadPolicy                  :

ClientUpdatePolicy                   :

ClientUpdateOverridePolicy           :

OnlineVoicemailPolicy                :

PresencePolicy                       :

VoiceRoutingPolicy                   :

RegistrarPool                        : sippoolAM41E04.infra.lync.com

DialPlan                             : ZA

TenantDialPlan                       :

IPPhonePolicy                        :

LocationPolicy                       :

ClientPolicy                         :

ClientVersionPolicy                  :

ArchivingPolicy                      :

LegalInterceptPolicy                 :

PinPolicy                            :

CallViaWorkPolicy                    :

GraphPolicy                          :

ExternalAccessPolicy                 : FederationAndPICDefault

HostedVoicemailPolicy                :

UserServicesPolicy                   :

ExperiencePolicy                     : W15DefaultUX

XForestMovePolicy                    :

PreferredDataLocationOverwritePolicy :

AddressBookPolicy                    :

SmsServicePolicy                     :

ExternalUserCommunicationPolicy      :

ThirdPartyVideoSystemPolicy          :

CloudVideoInteropPolicy              :

OnlineDialOutPolicy                  :

OnlineVoiceRoutingPolicy             :

OnlineAudioConferencingRoutingPolicy :

TeamsBranchSurvivabilityPolicy       :

TeamsAudioConferencingPolicy         :

HostingProvider                      : sipfed.online.lync.com

ExUmEnabled                          : False

TeamsFeedbackPolicy                  :

Name                                 : b85c03f9-6f13-4881-9ca9-e27c9911f76b

DistinguishedName                    : CN=b85c03f9-6f13-4881-9ca9-e27c9911f76b,OU=15d1f070-0301-4099-9892-b8198001c1a6,

                                       OU=OCS Tenants,DC=lync1e001,DC=local

Identity                             : CN=b85c03f9-6f13-4881-9ca9-e27c9911f76b,OU=15d1f070-0301-4099-9892-b8198001c1a6,

                                       OU=OCS Tenants,DC=lync1e001,DC=local

Guid                                 : 63aaa45a-3e81-438f-8c1f-04f3626476e2

ObjectCategory                       : CN=Person,CN=Schema,CN=Configuration,DC=lync1e001,DC=local

ObjectClass                          : {top, person, organizationalPerson, user}

WhenChanged                          : 01/04/2020 13:58

WhenCreated                          : 03/08/2015 22:24

OriginatingServer                    : AM41E00ADS06.lync1e001.local

IsByPassValidation                   : True

IsValid                              : True

ObjectState                          : Unchanged

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