The skype to teams migration seems to have failed

Valued Contributor



I have a user account who want migrate from Skype to Teams but it seems to have failed. 


We keep getting an error message that "The configuration needs to be finalized with Microsoft support"


Does anyone have any idea how to resolve this problem. 

1 Reply



In this case it would be wise to follow the message and raise a ticket to Microsoft support, with screenshots. You can do this via the Microsoft 365 Admin Centre if you are direct with Microsoft, or via your CSP. 


Best, Chris

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