Calling issue

%3CLINGO-SUB%20id%3D%22lingo-sub-1558171%22%20slang%3D%22en-US%22%3ECalling%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1558171%22%20slang%3D%22en-US%22%3E%3CDIV%3E%3CDIV%3E%3CDIV%3E%3CDIV%3E%3CDIV%3E%3CDIV%3E%3CP%3E%3CSPAN%3E%20%3C%2FSPAN%3E%3CSPAN%3EWhen%20I%20call%20x1609%20from%20outsideo%20line%20I%20reached%20it%20correctly%20but%20when%20I%20call%20it%20from%20my%20Teams%20phone%20I%20reached%20VM%20box.%20I%20checked%20that%20and%20I%20noticed%20that%20I%20reached%20some%20Teams%20users%20VM%20Box.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%3E%E2%80%8B%3C%2FDIV%3E%3CDIV%3E%3CDIV%3E%3CDIV%3E%3CDIV%3E%3CDIV%3E%3CDIV%3EI%20checked%20his%20account%20-%20he%20is%20F3%20user%2C%20hosted%20on%20SfB%20on%20Prem%20and%20of%20course%20he%20is%20not%20Teams%20Only%20user%20with%20no%20phone%20license.%20But%20he%20has%20assigned%20x1609%20in%20SfB%20on%20LineURI.%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3ESo%20if%20You%20call%20that%20number%20from%20Teams%20you%20will%20reach%20him%20instead%20of%20phisical%20phone.%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EHow%20it%20possible%20to%20call%20user's%20phone%20number%20when%20he%20doesn't%20have%20phone%20license%3F%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1558171%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1744224%22%20slang%3D%22en-US%22%3ERe%3A%20Calling%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1744224%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F343012%22%20target%3D%22_blank%22%3E%40msabat%3C%2FA%3E%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20you%20provide%20more%20details%20about%20your%20SfB%20configuration%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CUL%3E%3CLI%3EAre%20you%20currently%20in%20hybrid%20mode%20with%20Skype%20for%20Business%20on-prem%5COnline%3F%3C%2FLI%3E%3CLI%3EIf%20in%20Hybrid%20mode%2C%20can%20you%20confirm%20your%20are%20suncing%20msRTCSIP-Line%20attribute%20from%20on-prem%20AD%20to%20Azure%20AD%3F%3C%2FLI%3E%3CLI%3ECan%20you%20provide%20more%20specifics%20on%20how%20each%20account%20is%20configured%3F%20the%20expected%20(Teams%3F)%20destination%20account%20and%20the%20SfB%20user%20the%20call%20is%20incorrectly%20routing%20to%3F%3C%2FLI%3E%3CLI%3EAre%20you%20using%20Direct%20Routing%20from%20an%20on-prem%20SBC%20to%20route%20calls%20from%20an%20outside%20line%20to%20Teams%20via%20Direct%20Route%3F%3C%2FLI%3E%3CLI%3EWhen%20dialing%20extension%201609%20from%20Teams%2C%20is%20a%20dial%20plan%20manipulating%20the%20number%20into%20something%20else%3F%3C%2FLI%3E%3C%2FUL%3E%3CP%3EThese%20details%20will%20assist%20with%20honing%20in%20on%20the%20specific%20issue%20you%20are%20experiencing.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Contributor

When I call x1609 from outsideo line I reached it correctly but when I call it from my Teams phone I reached VM box. I checked that and I noticed that I reached some Teams users VM Box.

I checked his account - he is F3 user, hosted on SfB on Prem and of course he is not Teams Only user with no phone license. But he has assigned x1609 in SfB on LineURI.
 
So if You call that number from Teams you will reach him instead of phisical phone.
 
How it possible to call user's phone number when he doesn't have phone license?
1 Reply

Hi @msabat,

 

Can you provide more details about your SfB configuration?

 

  • Are you currently in hybrid mode with Skype for Business on-prem\Online?
  • If in Hybrid mode, can you confirm your are suncing msRTCSIP-Line attribute from on-prem AD to Azure AD?
  • Can you provide more specifics on how each account is configured? the expected (Teams?) destination account and the SfB user the call is incorrectly routing to?
  • Are you using Direct Routing from an on-prem SBC to route calls from an outside line to Teams via Direct Route?
  • When dialing extension 1609 from Teams, is a dial plan manipulating the number into something else?

These details will assist with honing in on the specific issue you are experiencing.

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