Surface Hub 2S Login Issues

New Contributor

Recently took delivery of 2 Surface hub 2S's. They are AzureAD joined and the documentation was followed to create the room accounts. However, now when any user goes to sign in to their meetings and files, they type the first few letters of their name, it lists the matching account, shows their email and photo, they click on it and then nothing happens and the window disappears. If they then instead manually click access your work or school account, then type in their full email address they can login to the device, but this is painful for users. And then once they are logged in, the whiteboard application is not, they have to go through the same process again for this app. Any ideas, please?

9 Replies

Hi,

 

I got the same problem here...

@dphuk Same issue here. Any progress/update? 

Hi Dphuk, this issue is caused by 1703 and azure AD not being compatible you will need to join to your on prem ad or use a local admin account until 20H1 is released. Essentially SSO is broken this information is also in the MS docs when you search for azure ad Join and surface hub 2

@PeterD78 

 

Many thanks, we've gone down the local admin route, for now, both devices are working as expected. Thanks you.

Hi, can you elaborate any more on this and provide the reference in the documentation?
Thanks

okay this is a nightmare.
We have about 40 Surface Hub 2 which were set up with a local admin. But as we have used the ppkg configuration designer method as we did not want to set them up all manually, the local admin password gets resetted all 42 day (stated here in some tiny tiny footnote: https://docs.microsoft.com/en-us/surface-hub/provisioning-packages-for-surface-hub#configure-setting...).

Now we tried to workaround this issue by enrolling some of the via AzureAD local admin to overcome password resetting. But then the Whiteboard App fails to login! Dead lock. And now? Throw 40 Surface Hubs 2 into the bin?

Hi @PeterD78 and @dphuk ,

 

we have the same problem. If it is possible, can you write here short instructions, how to set up "you will need to join to your on prem ad or use a local admin account"? 

Thank You guys :)

I have opened a ticket at Microsoft. This was the answer:

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The behavior you are seeing with AAD-joined Hubs is expected and documented, https://docs.microsoft.com/en-us/surface-hub/surface-hub-2s-prepare-environment#device-affiliation :

 

When affiliating Surface Hub 2S with Azure AD, single sign-on and Easy Authentication will not work.

 

"Easy Authnentication" is the login window that you see disappearing. If you click "Work or school" first and then "Continue" in the bottom right, then the login can proceed. It's also possible (via MDM policy or provisioning package) to hide the first windows/default to the "Work or school" flow.

 

But ultimately we would recommend joining to on-premises AD, instead of Azure AD, if you have that option. It will allow for SSO and Easy Auth to both work properly.

the Hub OS is getting updated later this year to a new release, and it will address the AAD/SSO issue among others.

 

The setting for hiding the Easy Auth window is documented at https://docs.microsoft.com/en-us/windows/client-management/mdm/surfacehub-csp

 

You have to set ./Vendor/MSFT/SurfaceHub/Properties/DisableSigninSuggestions to true (Boolean value)

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I have opened a ticket at Microsoft. This was the answer:

----------------------

The behavior you are seeing with AAD-joined Hubs is expected and documented, https://docs.microsoft.com/en-us/surface-hub/surface-hub-2s-prepare-environment#device-affiliation :


When affiliating Surface Hub 2S with Azure AD, single sign-on and Easy Authentication will not work.


"Easy Authnentication" is the login window that you see disappearing. If you click "Work or school" first and then "Continue" in the bottom right, then the login can proceed. It's also possible (via MDM policy or provisioning package) to hide the first windows/default to the "Work or school" flow.


But ultimately we would recommend joining to on-premises AD, instead of Azure AD, if you have that option. It will allow for SSO and Easy Auth to both work properly.

the Hub OS is getting updated later this year to a new release, and it will address the AAD/SSO issue among others.


The setting for hiding the Easy Auth window is documented at https://docs.microsoft.com/en-us/windows/client-management/mdm/surfacehub-csp


You have to set ./Vendor/MSFT/SurfaceHub/Properties/DisableSigninSuggestions to true (Boolean value)

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