Organization chart missing


I want to remove an old on-premise Lync Server 2010 hybrid installation. I use this as an guide:


All users are moved from the on-premise server to O365

DNS records are moves from on-premise to O365

Tenant ShareSipAddressSpace is set to False (Set-CsTenantFederationConfiguration -SharedSipAddressSpace $False)

A test user is disabled on-premise (Disable-CsUser -id


But now can’t see the organization chart in the Skype for Business client anymore

The client only shows the information: ‘We could not find any organizational chart’


Any ideas why this happens

3 Replies
best response confirmed by Syed_Nadeem (Microsoft)

I turned out I needed to clear the SfB client cache to solve this :(

Hello Claus-Ole,

Thank you for the update.

I am experiencing this issue. Could you help me with the path/location from where you deleted the SfB Client Cache.

Syed Nadeem

I deleted the %LocalAppData%\Microsoft\Office\16.0\Lync\sip_<SIP Address> folder