Mailbox storage problem

New Contributor

Hi! I have a Microsoft 365 Business account and on my Mailbox storage, looks the percent that every folder have and in "other" category it get more than the 50% of all the 50 GB. I've been trying to delet that contet but it doesn´t appear where I can delet it, my folder its cleaned but it still appear on the storage manage.
I tried calling the suplier tecnical service but they don´t have a solution.
Can you help me?

2 Replies

@KarlaMendoza 

Happy Workday to you.  

 

My suggestion is to check attachments within the emails. Download the attachments to OneDrive. Also, ensure you don't have duplicate emails due to using Conversations Cleanup.

Hi Teresa Thank you the problem is solved, there was a problem between my outlook desktop software and the OWA in the outbox. Finally I can clean that storage.

Regards
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