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Trouble Factory Resetting Device

%3CLINGO-SUB%20id%3D%22lingo-sub-2598384%22%20slang%3D%22en-US%22%3ETrouble%20Factory%20Resetting%20Device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2598384%22%20slang%3D%22en-US%22%3E%3CP%3EI%20received%20a%20Hololens%202%20that%20was%20previously%20used%20by%20someone%20else.%20Their%20account%20is%20currently%20signed%20is%20so%20I%20have%20been%20trying%20to%20factory%20reset%20it%20following%20this%20guide%20provided%20by%20Microsoft%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fhololens%2Fhololens-recovery%23clean-reflash-the-device%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%22%3Ehere%3C%2FA%3E%26nbsp%3B.%20However%2C%20when%20I%20trying%20to%20follow%20the%20%22Clean-reflash%22%20section%20it%20requires%20me%20to%20be%20signed%20in%20to%20perform%20the%20reset.%20This%20results%20in%20a%20chicken%20or%20the%20egg%20problem%20as%20I%20don't%20have%20access%20to%20the%20signed%20in%20account%2C%20but%20I%20am%20unable%20to%20reset%20the%20device%20to%20log%20into%20a%20new%20one.%20Are%20there%20any%20other%20reset%20options%3F%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20image-alt%3D%22hl2.png%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F299963i775889AFC8733017%2Fimage-size%2Flarge%3Fv%3Dv2%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%22hl2.png%22%20alt%3D%22hl2.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2598384%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHoloLens%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2604640%22%20slang%3D%22en-US%22%3ERe%3A%20Trouble%20Factory%20Resetting%20Device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2604640%22%20slang%3D%22en-US%22%3E%3CP%3EResolved.%20You%20need%20to%20do%20the%20manual%20installation%20instead%20of%20the%20normal%20one%20as%20in%20the%20documentation.%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I received a Hololens 2 that was previously used by someone else. Their account is currently signed is so I have been trying to factory reset it following this guide provided by Microsoft here . However, when I trying to follow the "Clean-reflash" section it requires me to be signed in to perform the reset. This results in a chicken or the egg problem as I don't have access to the signed in account, but I am unable to reset the device to log into a new one. Are there any other reset options?hl2.png

1 Reply
best response confirmed by koujaku (Microsoft)
Solution

Resolved. You need to do the manual installation instead of the normal one as in the documentation.

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