[Guest Blog] Mixed Reality and the Human Component of Innovation

Published Dec 03 2020 02:42 PM 2,003 Views
Occasional Contributor

This article was written by community member Alexandra Petty, a Mixed Reality Evangelist and Change Management Consultant in the Netherlands as part of our new #HumansofMixedReality guest blogger series, which seeks to humanize the world of mixed reality. In this series, we'll spotlight the wonderful people working in the mixed reality space globally. Read on to hear her story about why she believes this technology can truly transform lives. 

 

Meet Alexandra - this is her story:

 

Meet Alexandra PettyMeet Alexandra Petty

 

Let me start off by saying that I am a CODA, i.e child of deaf adult(s). I love discovering how we can make innovative technology work for all of us and our loved ones, and to make this world and our lives a more meaningful one. I've personally seen how technology has empowered my mother to make meaningful connections through the use of her smartphone. It opened up a world of possibilities for her, and now she can now leverage all forms of content - from video calling, to speech and text. I cannot wait to see how we continue to push boundaries of technology in helping empower people with various accessibility needs.

 

New technologies are very exciting - and not just from a technical perspective. I think it's exciting from a human perspective. How can it work for us? How can we use it to improve someone's quality of life? How can we use this to improve the quality of our work?

 

Now focusing back on a topic much closer to our hearts here in the Mixed Reality Community - what can Mixed Reality really do? I think, anything. With near limitless possibilities, driving Mixed Reality to its boundaries is exciting. Sometimes so exciting that we lose sight of the human component. Many end-users out there aren't even aware that this technology exists, let alone understand how it works. We need to help bridge that knowledge gap so others can also learn and benefit from this technology.

 

Next to that, as with any technology innovation, there is a strong need for the human perspective as well. Privacy concerns and ethics matter. Just because we can do it, doesn't mean we should do it. Especially now where we're discovering more about artificial intelligence and contextualizing data within our environment and visualizing it.

 

I invite you to join me in a thought experiment:

 

Imagine you're an engineer tasked with correctly positioning side mirrors on a car. Every shift you make needs to be recalculated to see if it fits within the norm of so many different countries. Now imagine you can just do that with the help of Mixed Reality, Edge Computing and AI. No more having to always go back to the drawing board, but immediately perfecting what you can do in real-time. It's a very clear value-add to a business process and someone's day to day work. Better yet, the various scenarios in which this can be applied is endless.


Sounds revolutionary? This scenario is actually not new, and has actually already been shown at Microsoft Ignite three years ago. With a little bit more context and accuracy, of course.

 

Let's continue our thought experiment:

 

Now imagine working as a healthcare professional and you could just see the patient information at a glance, right in your field of view, when you're talking to your patient. No more rifling through documents to look up the file, spending time at a desk instead of spending critical face-to-face time with your patient. All the information of your patient, you can easily just review and pull up whilst sitting face-to-face with your patient.

 

The technology is there- it can already do it using Mixed Reality, Edge computing, AI and Azure Services. The ethics, privacy laws and, most importantly, global awareness is where the challenges lie, and is something that all of us as Mixed Reality professionals continue to work on daily. So few people are actually aware of what Mixed Reality truly is. How can we, as pioneers and early adopters, the driving force behind this technology, help our fellow human beings understand how this can work for them?

 

Here's where the strong human perspective at the conception of any innovation becomes critical. 

 

Let's say, as a business you understand the need for innovation. You have:

  • Your scenarios well thought out and clearly identified
  • The means to research and fund this innovation
  • Finally come to the conclusion that this would benefit your employees and ultimately your business

What next? How do you make this change successful within your organization? How do you ensure that your employees will have room to process this change, to adapt, learn and truly embrace this technology? The answer is simple: You need to have a human-centered lens, understand how humans perceive innovation and change, and then help facilitate them through the tech adoption process.

 

Involve the change management team, your early adopters and identify ambassadors right from the start. When implementing Mixed Reality solutions, there is also a strong behavioral change involved. Unlike typical desktop/ line of business applications, you're not simply replacing one application with another. You're moving into an entirely new space, often with a new form factor that people are not familiar with, and may find intimidating. Think about how ubiquitous mobile phones are today, and how almost everyone is glued to one wherever they go - that was not always the case. We all have to start somewhere with new technology and build familiarity as we go. This is why we need to demystify Mixed Reality, and open the floodgates of knowledge so everyone can learn. 

 

As a change management consultant, one of the challenges I've seen with implementing innovative technologies is that the excitement gets too overwhelming and distracts from the key focus area. People get excited by shiny new things, and can sometimes overlook the importance of getting the brass tacks of implementation and adoption of these new technologies right. Don't get me wrong - excitement and enthusiasm is good. However, losing sight of who will be impacted by this change and failing to have a comprehensive change management plan to support your employees in this process, not so much.

 

Want to drive mixed reality adoption in your organization?

  • Your change management team should be working together with your project team as soon as possible. There is a lot of work to be done. Everyone driving this change will also have to learn to use this new technology. They will go through their own personal change management process as they learn to adapt themselves, before considering the bigger picture of how it impacts the organization and most importantly, who.
  • Focus on your people - the humans who will be using this technology. Best practices gathered over the years have shown that the human aspect of change is extremely important and will make or break your project. It is the difference between how slow or fast the change will take to be fully rolled through your organization for it to start generating more revenue and begin netting a true return on investment (ROI).

 

Where am I in my personal Mixed Reality journey? I'm fortunate to have joined an exciting new startup in the Netherlands that shares my vision. I am excited to explore this new frontier where innovation and people come together, powered by the wonders of mixed reality. I cannot wait to share my findings and my journey with everyone. Today, I work on a lot of Dynamics 365 Remote Assist customer projects to help them infuse MR into their business, and there will be more mixed reality goodness to come!

 

I hope you enjoyed my story and that my blog left you with some food for thought.

 

#HumansofMixedReality

#CareerJourney #ChangeManagement

1 Comment
Occasional Contributor

 When implementing Mixed Reality solutions, there is also a strong behavioral change involved. Unlike typical desktop/ line of business applications, you're not simply replacing one application with another. You're moving into an entirely new space, often with a new form factor that people are not familiar with, and may find intimidating.

Absolutely on point. Having spoken to a couple of my friends working in other domains, I have seen this being overlooked over and over. A lot of the organizations want to get into the mixed reality bandwagon just like adopting another framework from the list of emerging technology trends and push the team to adopt and adapt sooner. They forget how big an undertaking it is, to get the same people educated about what the ecosystem brings to the table before educating them about how to use it.
In the early-to-market hurry, a lot of the heuristics are overlooked and the focus tends to narrow down to the product offering than the ecosystem and the policies surrounding responsible use of them.

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