Voicemail transcription in Microsoft Teams

[Troy Lambert]

I am trying to turn off the voicemail transcription feature in Teams. I have tried using the PowerShell command Grant-CsOnlineVoicemailPolicy -PolicyName TranscriptionDisabled -Identity sip:<user>, but I get an error back saying the user is not enabled for Online Voicemail Service.

We do not use Teams for our PSTN phone system. This would be for strictly between users within the Teams application.

[#2]

Hi @Troy Lambert

See here

https://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinevoicemailpolicy?view=skype-ps

Using the Skype Module, on the user try

Set-CsOnlineVoicemailPolicy -EnableTranscription $false

Let me know how you get on

Best, Chris

[#3]

@Christopher Hoard Will that work for a single user, or is that Tenant-wide?

[#4]

That would be tenant wide

May want to try it first on a user if it allows you to do so. That would be

Set-CsOnlineVoicemailPolicy -Identity "name" -EnableTranscription $false

You may run into the same issue, but wanted to see if this command worked or if it continued to throw the same error

Best, Chris

[#5]

I just tried it, and no joy.

The -identity argument refers to a policy set, such as Tag:Default, or Tag:TranscriptionDisabled. (See attached screen capture). According to the Docs, if the -identity argument is missing, the setting is applied to the Global policy.

[#6]

Hmm, so what about if you do

Set-CsOnlineVoicemailPolicy -Identity "Tag:Default" -EnableTranscription $false - does that set it to false?

Are you trying to do this for the whole org? Or simply a single user?

Best, Chris

[#7]

@Christopher Hoard 

Right now, for a single user or group of users, to test it out before production.

Otherwise, my other option is to disable voicemail tenant-wide. Which wouldn't be too bad, as this is not our primary phone system.

[#8]

Ok! No problem

Solution is one of these

1.) Create a new csonlinevoicemailpolicy, grant that csonlinevoicemail policy to a user and see if that works
2.) Either add that new policy to the rest of the org, or change the existing policy on them, or apply Set-CsOnlineVoicemailPolicy -EnableTranscription $false as discussed earlier

If it doesn't work I would agree with you - disable the voicemail service in itself

Best, Chris

[#9]

@Christopher Hoard 

Thanks, Chris.

I am not sure these will help. Reasoning through this, all of these commands are against "CsOnlineVoicemailPolicy". I can see the policies on the tenant, and modify them, but cannot apply them to users as we do not have licenses. The functionality is there in case we do so later.

Which leaves me to conclude that Teams has it's own voicemail system, either at the tenant-level or within the app itself.

I will wait until this Thursday's AMA to revisit this. But thanks again.

[#10]

No worries, will be good to get an answer. I'll be there so keep an eye out.

Best, Chris