Voice Cannot Transfer

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Occasional Contributor

All employees are licensed for Microsoft 365 business voice when an external number calls in and an employee transfer them they get the message "You are not setup to use this calling feature, please contact and administrator"

 

The employee number called has an emergency address applied, not sure where else to look.

 

EXAMPLE: T-Mobile # calls O365 Voice # (with business voice license) then tries to transfer to Verizon cell phone

 

 

3 Replies

Hi @HSVSIMON,

 

can you please check and confirm that the users are assigned to a Teams Calling Policy that allows to forward calls? Looks like this option is disabled by a Calling Policy.

see https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy or https://docs.microsoft.com/en-us/powershell/module/skype/set-csteamscallingpolicy?view=skype-ps 

 

let me know if this helped. 

stay healthy and stay safe,

Mitchell Bakker 

hey @Mitchell Bakker that doesn't seem to be the issue here is the global policy assigned to all our users...  anymore help would be great.

 

call-policy.JPG

Hi @HSVSIMON,

Ok so we can mark the policies as checked ;)
Is everyone allowed to call to any PSTN number (internal and external)? For example, call your mobile phone number from Microsoft Teams.

If calling is working, did the “transfer call” ever worked?
How is the setup, are you using a calling plan (complete PSTN solution from Microsoft) or a Direct Route setup?

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