Unable to receive calls and notification on ms teams on android mobile

%3CLINGO-SUB%20id%3D%22lingo-sub-2484227%22%20slang%3D%22en-US%22%3EUnable%20to%20receive%20calls%20and%20notification%20on%20ms%20teams%20on%20android%20mobile%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2484227%22%20slang%3D%22en-US%22%3EI%20am%20unable%20to%20receive%20voice%20call%20through%20ms%20teams.%20I%20am%20able%20to%20see%20only%20miss%20call%20notification%20in%20feed.%3CBR%20%2F%3E%3CBR%20%2F%3EMy%20organization%20rolled%20out%20mdm%20platform%20after%20that%20I%20had%20two%20ms%20teams%20apps%20one%20for%20personal%20and%20other%20for%20work%20profile.%20Both%20have%20same%20login%20ID%2C%20password%20and%20settings%3CBR%20%2F%3E%3CBR%20%2F%3E1.dont%20optimise%20the%20app%20%3Aselected%20in%20battery%20settings%3CBR%20%2F%3E2.unrestricted%20data%20usage%20in%20background%20selected%3CBR%20%2F%3E3.notifications%20are%20on%3CBR%20%2F%3E%3CBR%20%2F%3EMobile%20%3Aone%20plus6%3CBR%20%2F%3EOs%20%3A%20android%3CBR%20%2F%3E%3CBR%20%2F%3EAny%20help%20is%20appreciated%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2484227%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMS%20Team%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMS%20Team%20Error%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2502958%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20receive%20calls%20and%20notification%20on%20ms%20teams%20on%20android%20mobile%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2502958%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1087736%22%20target%3D%22_blank%22%3E%40Rak0224%3C%2FA%3E%26nbsp%3B%20%26nbsp%3B%3CSPAN%3ESince%20there%20has%20been%20no%20response%20yet%20from%20this%20community%2C%26nbsp%3B%3C%2FSPAN%3E%3CSPAN%3EI%20recommend%20that%20you%20contact%20Microsoft%20support%20or%20answers.microsoft.com%2C%20where%20support%20agents%20are%20available%20to%20help%20troubleshoot%20issues%20until%20resolution.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor
I am unable to receive voice call through ms teams. I am able to see only miss call notification in feed.

My organization rolled out mdm platform after that I had two ms teams apps one for personal and other for work profile. Both have same login ID, password and settings

1.dont optimise the app :selected in battery settings
2.unrestricted data usage in background selected
3.notifications are on

Mobile :one plus6
Os : android

Any help is appreciated
1 Reply

Hi @Rak0224   Since there has been no response yet from this community, I recommend that you contact Microsoft support or answers.microsoft.com, where support agents are available to help troubleshoot issues until resolution.

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