Jan 22 2021 05:31 AM
Jan 22 2021 05:31 AM
I have Teams installed on a Mac, a Windows 10 PC and my iPhone. It only works on the iPhone! On the Mac it says 'run into an issue' and 'try signing in again', which I have tried multiple times. I have re-installed teams, deleted everything Teams related from the keychain, looked in the library/application support/Microsoft folders for teams folders and the cache but found nothing. Even after all of that it still caches my last login name and then it fails when I try to log in. I think if I could clear it and start again it might work. As for the Windows PC it says ‘Someone has already set up Teams for your organization’ and it is a personal account. Re-installed multiple times there also. Any ideas?
Jan 23 2021 04:20 PM
Jan 23 2021 04:39 PM
@adam deltinger It comes back with the same message it does in the Windows app: ‘Someone has already set up Teams for your organization’ . Tried it in Edge and Chrome. Same with Chome on a Mac. I wonder if the account is seen as a business account rather than personal.
Jan 23 2021 05:38 PM
Jan 25 2021 03:37 PM
If ever the problem persists, you can try this solution that I found on a blog :
I was having problems authenticating the Teams app on Mac Os with Catalina.
Jan 25 2021 04:37 PM
Your suggestion fixed the problem on the Mac. I had actually already tried most of the steps. The one I had not tried was restarting with the 'command-option-p-r' that does a reset to the Mac's NVRAM, PRAM, and SMC. That seemed to correct the issue.
Now all I need to do is get it working on Windows... I wonder if something is in the Registry - I will poke around and see if I can uninstall then delete any remaining registry keys and see what happens.
Jan 26 2021 05:12 AM
Uninstalling Team, removing Registry keys and two folders related to Teams (identified in the Registry) then re-installing after a computer restart seems to have resolved the Windows login problem as well.
Should not have to do this type of thing to get software working!