SOLVED

Unable to Activate New Meeting Experience on Win10 device

%3CLINGO-SUB%20id%3D%22lingo-sub-1595868%22%20slang%3D%22en-US%22%3EUnable%20to%20Activate%20New%20Meeting%20Experience%20on%20Win10%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1595868%22%20slang%3D%22en-US%22%3E%3CP%3EActivated%20New%20Meeting%20Experience%20a%20couple%20of%20weeks%20ago%20and%20new%20features%20worked%20as%20expected.%26nbsp%3B%20After%20rebooting%20my%20Win%2010%20device%20at%20the%20start%20of%20the%20work%20week%2C%20%3CSTRONG%3Emy%20Teams%20client%20has%20reverted%20to%20the%20old%20setting%20and%20will%20not%20reactivate%20NME.%26nbsp%3B%3C%2FSTRONG%3E%3CBR%20%2F%3EThe%20option%20to%20%22Turn%20On%22%20appears%20in%20Settings%20and%20is%20toggled%2C%20sign%20out%20of%20client%20and%20confirmation%20of%20Teams%20exit%20in%20Task%20Manager%2C%20yet%20Teams%20will%20not%20activate%20NME%20upon%20opening.%26nbsp%3B%20Review%20of%20Settings%20after%20restart%20shows%20that%20NME%20toggle%20is%20unchecked.%26nbsp%3B%20After%20several%20restarts%20of%20Win10%20device%2C%20still%20no%20ability%20to%20activate%20New%20Meeting%20Experienced%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1595868%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1595915%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20Activate%20New%20Meeting%20Experience%20on%20Win10%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1595915%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F448753%22%20target%3D%22_blank%22%3E%40rgonzo317%3C%2FA%3E%26nbsp%3BHey%2C%20I%20actually%20experienced%20the%20same%20problem%20today.%20I%20had%20to%20sign%20out%2C%20quit%20the%20Teams%20process%20and%20then%20sign%20back%20in%20a%20couple%20of%20times%20(no%20need%20to%20reboot)%20for%20the%20check%20box%20to%20stay%20checked.%20It%20seems%20as%20if%20you've%20tried%20this%20to%20no%20affect%20so%20maybe%20you%20should%20just%20reinstall%20Teams%2C%20or%20delete%20the%20Teams%20cache%20to%20reset%20it%20as%20that's%20the%20universal%20solution%20for%20most%20non-logic%20issues.%20Delete%20the%20entire%20content%20in%20the%20Teams%20folder%3A%20%25appdata%25%5CMicrosoft%5CTeams%20(paste%20it%20via%20Start%20and%20hit%20enter).%3C%2FP%3E%3C%2FLINGO-BODY%3E
Senior Member

Activated New Meeting Experience a couple of weeks ago and new features worked as expected.  After rebooting my Win 10 device at the start of the work week, my Teams client has reverted to the old setting and will not reactivate NME. 
The option to "Turn On" appears in Settings and is toggled, sign out of client and confirmation of Teams exit in Task Manager, yet Teams will not activate NME upon opening.  Review of Settings after restart shows that NME toggle is unchecked.  After several restarts of Win10 device, still no ability to activate New Meeting Experienced,

1 Reply
best response confirmed by ThereseSolimeno (Microsoft)
Solution

@rgonzo317 Hey, I actually experienced the same problem today. I had to sign out, quit the Teams process and then sign back in a couple of times (no need to reboot) for the check box to stay checked. It seems as if you've tried this to no affect so maybe you should just reinstall Teams, or delete the Teams cache to reset it as that's the universal solution for most non-logic issues. Delete the entire content in the Teams folder: %appdata%\Microsoft\Teams (paste it via Start and hit enter).

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