Teams Web app shared screen Issues

Regular Visitor

Hi all,

I can't see others screen when they share it (all I see is a black screen), using  the teams web app (tried chrome and IE). It works fine on the desktop app however.


This is a new laptop that was upgraded to windows 11. I still have an older laptop with windows 10, and I can see shared screens on the teams web app fine from the older laptop.


I was thinking to factory reset, however is their any options I can take besides that?

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