Teams Voice

Contributor

Are many people using Teams Voice with Teams Auto Attendants and Call Queues without issue ?

I've setup a single attendant with a single call queue.  The call queue has 3 agents - all test users that I can see via Team Viewer.  I call the attendant and they all ring most of the time.  Sometime I get the attendant welcome message followed by sorry we cannot connect you now please try again later.

 

If I make 5 or 6 calls I can get the message but do not know why, a lot of the time the call rings and one of the agents can answer.

 

Anyone get this ? 

3 Replies

@GaryS123 Lots of people use it, for example I've set it up for the receptions calls for some very large companies in London.

 

It's not a problem I've seen. 

Im getting the same problem. Did you manage to fix it? If so, how did u do it? thanks
Deleted the setup and recreated and that sorted it for me.
We support Ukraine and condemn war. Push Russian government to act against war. Be brave, vocal and show your support to Ukraine. Follow the latest news HERE