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Teams setup and configure question

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Occasional Contributor

I'm helping an organization move from HipChat to Teams and one of the users involved with the nmove and who has used Teams for awhile has stated that you don't need a team to utilize Instant Messaging. They claim you can download and install Teams and then just use for what they used HipChat for,  (Instant Messaging). I've watched videos, taken some training, but this is a new one. The concern is the overkill involved with Teams, the org doen't want groups and distributions lists created. Again, not sure if this is wrong or not but just like some clarification. Thank you   

12 Replies
best response confirmed by John Mahoney (Occasional Contributor)
Solution
Hi @Deleted,

If they are referring to Private Chat, then yes, Teams can do Private Chat and people can IM each other directly. Chat is directly above Teams in the Teams Desktop Client.

https://support.office.com/en-us/article/Channel-conversations-vs-private-chats-in-Teams-f9d4e2c7-a341-4f65-9f8b-737a05630f24

Hope that clarifies

Best, Chris
@Chris Hoard is right, but have in mind that federation (external chat) is still missing some parts ( chatting with on prem users for examples) and also dependent on what teams mode you are in, regarding where chat ends up ( s4b/ teams!

https://docs.microsoft.com/en-us/microsoftteams/let-your-teams-users-communicate-with-other-people

https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoper...

Adam

This is actually the direction we are going with our Teams install (new direction as of this afternoon, sigh), which is a bit disappointing to me. Once you see what Teams and SharePoint online and everything else can do, just focusing on chat seems a bit limiting.

But it's a way to get it out there and accepted. It's a simple install, and they can use the web version and the phone version.

 

I'll be training just on the chat piece, the ability to find older chats through search, the ability to work with files.

Also, we'll be adding externals as guests, but now IT will have to do the setup for that. And how sharing files will have to start with the internal users -> sharing outward to the externals. We don't have any federation set up since there won't be a lot of vendors/consultants we will be adding.

Just a question! You’re saying you will only utilize chat, but saying that you will invite guests? Will you invite guests to a team and only do chat?

I’m rethinking how Im going to approach this. If I’m not going to be allowed to train on ‘teams’, what I guess I’ll have to do is make the guest more formal. Someone will have to request an outsider to be added, then IT will manually add them to AAD. From what I’ve seen in our tenant that’s enough for the guest to show up in a new chat search. If that’s not the case and ive tested wrong, then I dunno. Will need another stout to figure it out lol.... i will try it again tomorrow with another test outsider.

we dont have a lot of consultants or vendors, so it should be manageable 

@adam deltinger Sigh, so in my testing I now find myself understanding all the other threads about guests lol... so these comments are just a rehash of everyone elses lol...

 

Can add a guest through AAD, Can even chat with them immediately because they show up in our Teams as a selection. Alas, they have no way to sign in to Teams for chatting unless I invite them to a group, which I didn't want to do. Being a legal guest in AAD isn't enough for Teams app to recognize that our tenant should be on their 'legal' list. So that's what you guys were talking about before - about Teams always checking for a home.

What I 'wanted' was to invite the guest via AAD, they get the invite and set up their account in our tenant, then when they go to teams via app or browser it would recognize they don't really have a home, but did have a place to go and so bring up our tenant, without any teams since they didn't have any but would be able to chat with anyone. Now of course it just asks if they want to set up Teams. 

 

Guess that isn't the way it's designed - wonder of wonders, Teams is for teams! :) We document all of our guests to make sure they have a true business relation with us, NDA and such, so I guess if a guest isn't because they need them in a team, I'll have to create a 'Guest Team' where I can add them.

Thanks @Robin Nilsson they are good insights

If you purely wanted a chat application and only chat then I would consider looking into Kaizala as it's rolling out globally at the moment.

Best, Chris
Your last suggestion could work if there’s no problem with all guests see each other

Thanks to both of you @Christopher Hoard  @adam deltinger . It's more of a dysfunctional disconnect - I'm not really planning on using Teams only for chat, but I know I'll be asked the question and need some kind of answer so I don't get the 'well what do you expect, it's Microsoft'. I'm enough of a MS fan girl that drives me crazy. I really should look at Kaizala just so I know what it's about. But one of our goals is 'ONE chat app' - right now we've got 2 official and then the unofficial shadow slack channels people have started outside of the network lockdown.

 

We really do need Teams in here to help with many of our upcoming projects, so I will train on chat and then 'yeah, but did you know you can...'. It's kind of like our original SharePoint install - it was actually word of mouth and now it's controlling daily department work throughout the company. Only took 10 years...

 

Well! Any approach is something :)

Thanks to all for the input I really appreciate it. I guess I need to clarify a bit. I was brought into this a bit late and just recently had my first look at Teams. I read a bit saw that it created a group, a distribution list, a SharePoint site, etc. etc., So they asked me if I could streamline this to do just two things. 1. Notify someone that a batch is processing in one team, and notify clinicians that their appointment has arrived! I found HipChat some time ago, which was perfect but we're a nonprofit so money is tight and technical skills for our workforce is low. Simple is always preferred. I love Teams and all it can do and think it will grow and be adopted for far more than managers think, but right now I've been asked if I can just slim it down to these two seemingly simple use cases! What I hear is we don't need a Team to do this. Would I just download this to those desktops who need it and have them use Chat? So, to do this I simply need to download the desktop version to those who need it and they can just chat with each other. No team needs to be created. Will people just show up as available? I guess it's hard for me to think Teams without a team :) But we'll give it a try. Again thanks to all for answering.    

You can use it for chat! People in tour organization Will show up when you search for them! External users can be a bit more tricky, depending on What it looks like on their end, policy’s etc..

Adam
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