Teams Phones (YeaLink MP56/Teams ver.), how external caller continues to ring after Call Queue or AA

Occasional Contributor

We are concerned about keeping our Client experience calling into our 2 reception/operator phones similar to their existing ringing experience.

So, we are on round 2 (round 1 in 2020) setting up Teams Phone with Calling Plan, current license name.  Our original issue was that a Call Queue or AA would not continue ringing for the caller.  Seems using CQ you can add a short audio clip like  "Hang on while we connect your call" then you get silence until someone answers.

Our initial plan is MS managing everything, no external # provider.  Am I missing something in the setup? Has someone succeeded in a caller getting a normal ringing experience using Teams phones, not SIP or Direct Routing?   

2 Replies

@Gene Glenn 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:


  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs



When I try to create a "Teams" support ticket, it immediately redirects to Office365 admin area to create ticket.  I've tried to get help with this topic at that resource, not helpful., so I turned to this resource.


Thanks much.