May 06 2022 01:58 AM
May 06 2022 01:58 AM
According to everything I have been able to find online, if you are sent a meeting link for an MS Teams meeting and you click on it when you are signed into your Teams account, it should let you in as a guest using your personal Teams account.
It works for my colleague, but for some reason even though I am signed into Teams, it comes up with the guest box where you have to type in your name, which only has limited features when in meetings. He is clicking on the meeting links that get emailed through to us, and it is using his Teams account to access the meeting but no matter what I do, it wont work for me.
I have had nothing but trouble joining this way, as sometimes when I join a meeting I am getting no camera input from the other members of the meeting (who I need to see to do my job), or they cant see me even though my camera is showing for me (likewise they need to see me), and Teams will from time to time close mid meeting (sentence) and then I have to restart and go into the meeting again. It is very disruptive and I am being viewed as unreliable.
Does anyone have any ideas why it would not be using my account to join meetings? Have deleted and re-downloaded Teams, and been googling everything I can to try and fix this but no joy. Please help....feel like am at risk of losing work if I cant fix this.
(P.S. I am using Apple devices)
May 07 2022 02:03 AM
May 08 2022 09:11 PM - edited May 08 2022 09:37 PM
Thanks for your reply @ChristianJBergstrom, I recently removed 2 organisation from the Teams app so now it just has my personal account. I was having trouble removing one organisation from the list in the Teams app despite leaving the organisation through steps I found here, so spoke to tech support to get that resolved thinking that was blocking my access, as I haven't been able to switch between accounts. I only have my personal account listed in Teams now, but sadly the problem still exists. In the process of getting the organisation removed, the cache was cleared so there is nothing there now. I am the only one who uses this account and computer as it's for work. I don't have outlook linked to my Teams account and neither does my colleague so don't think that is the issue. The only difference between my colleague and myself is that I use gmail email address, he uses his apple email address, and I have an office 365 account but he doesn't, he has has also had one of the same organisations linked to his teams account, yet was still able to switch between accounts. Other than that, everything else is the same. I've also tried it on other devices with no luck. Any other ideas would be greatly appreciated. Do I need to see if I can contact Microsoft? When I spoke to the guy last week he suggested reaching out the community, which is why I posted here.
Update....I have been able to join using my personal account on my iPad using the mobile app, but not on my laptop or iMac desktop computer....Is it something to do with the the desktop app? I wasn't even able to join on another device like I could when using organisation log in...but sadly iPad is too small to be able to work off.
May 09 2022 12:14 PM
May 09 2022 12:29 PM
May 09 2022 10:47 PM