TEAMS not able to change hide caller ID

%3CLINGO-SUB%20id%3D%22lingo-sub-2596204%22%20slang%3D%22en-US%22%3ETEAMS%20not%20able%20to%20change%20hide%20caller%20ID%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2596204%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3EMost%20recently%20all%20of%20our%20users%20are%20not%20able%20to%20change%20the%26nbsp%3B%3CSPAN%3EHide%20my%20phone%20number%20and%20profile%20information%20for%20all%20calls%20in%20desktop%20and%20o365%20teams.%20The%20setting%20it%20is%20stuck%20on%20whatever%20setting%20it%20was%20before%20the%20error%20happened.%20If%20you%20try%20to%20tick%20the%20option%20%2F%20untick%20it%2C%20it%20then%20reverts%20back%20previous%20setting%20once%20you%20leave%20the%20setting%20menu%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22James1865_1-1627653719818.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F299546iB98EE1BBEA12EAC4%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22James1865_1-1627653719818.png%22%20alt%3D%22James1865_1-1627653719818.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EThe%20polices%26nbsp%3Bare%20correct%20as%20far%20as%20I%20can%26nbsp%3B%20as%20users%20should%20be%20able%20to%20override%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22James1865_0-1627653663247.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F299545i95A0A83872268FEB%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22James1865_0-1627653663247.png%22%20alt%3D%22James1865_0-1627653663247.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUnsure%20why%20this%20is%20happening%2C%20anyone%20else%20know%20a%20fix%20or%20if%20MS%20are%20working%20on%20one.%3C%2FP%3E%3CP%3EYou%20can%20get%20round%20this%20error%20if%20you%20use%20the%20mobile%20app%20to%20change%20the%20setting%20but%20not%20on%20the%20desktop%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKind%20regards%26nbsp%3B%3C%2FP%3E%3CP%3EJames%3C%2FP%3E%3CP%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2596204%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2596867%22%20slang%3D%22en-US%22%3ERe%3A%20TEAMS%20not%20able%20to%20change%20hide%20caller%20ID%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2596867%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1047668%22%20target%3D%22_blank%22%3E%40James1865%3C%2FA%3E%26nbsp%3B%20Do%20you%20have%20documentation%20on%20this%20subject%3F%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcaller-id-policies%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EManage%20caller%20ID%20policies%20in%20Microsoft%20Teams%20-%20Microsoft%20Teams%20%7C%20Microsoft%20Docs%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIf%20members%20of%20the%20community%20do%20not%20respond%20to%20your%20post%20in%20a%20timely%20manner%2C%26nbsp%3B%20you%20might%20want%26nbsp%3Bto%20seek%20assistance%20with%20other%20resources%20that%20are%20staffed%20by%20authorized%20Microsoft%20agents%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CUL%3E%0A%3CLI%3EAsk%20your%20IT%20manager%20to%20open%20a%20support%20case%20or%20call%20Microsoft%20using%20the%20support%20line%20you%20were%20given.%26nbsp%3B%20Other%20options%20for%20business%20subscription%20admins%20are%20listed%20here%3A%3C%2FLI%3E%0A%3C%2FUL%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fbusiness-video%2Fget-help-support%3Fview%3Do365-worldwide%23%3A~%3Atext%3DOnline%2520support%25201%2520Go%2520to%2520the%2520admin%2520center%2Ccontact%2520method%252C%2520and%2520then%2520select%2520Contact%2520me.%2520%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EGet%20support%20%7C%20Microsoft%20Docs%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.serviceshub.microsoft.com%2Fsupportforbusiness%2Fcreate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.serviceshub.microsoft.com%2Fsupportforbusiness%2Fcreate%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAdditional%20tech%20support%20is%20available%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Esupport.microsoft.com%3C%2FA%3E%26nbsp%3Bor%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2F%22%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New Contributor

Hello,

Most recently all of our users are not able to change the Hide my phone number and profile information for all calls in desktop and o365 teams. The setting it is stuck on whatever setting it was before the error happened. If you try to tick the option / untick it, it then reverts back previous setting once you leave the setting menu

 

James1865_1-1627653719818.png

 

 

The polices are correct as far as I can  as users should be able to override

James1865_0-1627653663247.png

 

Unsure why this is happening, anyone else know a fix or if MS are working on one.

You can get round this error if you use the mobile app to change the setting but not on the desktop

 

Kind regards 

James

 

3 Replies

Hello @James1865  Do you have documentation on this subject? Manage caller ID policies in Microsoft Teams - Microsoft Teams | Microsoft Docs

 

If members of the community do not respond to your post in a timely manner,  you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create

 

Additional tech support is available at support.microsoft.com or Answers.microsoft.com

James, were you able to fix your problem? We are having the same problem from the desktop client. It works find Teams IOS.
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