Mar 27 2021 10:07 AM
Mar 27 2021 10:07 AM
Some time after November 2020, we noticed that certain types of cross-tenants guests (namely those on MS 365 Businesss plans and Teams Free accounts) can not join reliably as Producers in Teams Live Events that I create (I am on a E3/E5 licence), whereas Enterprise Users still seem to be able to particpate as Producers. In test Live Events, when the non-Enterprise user clicks "Join Live Event" (invited as a Producer or Presenter) they instead only enter the meeting as an Attendee.
I've done some reasonably rigourous testing since experiencing initial problems. To do so, I created two test Team Free accounts, firstname.lastname@example.org and the other at email@example.com (verified as primary alias for a hotmail.com address) on a second machine. I validated both of the accounts and signed-up for Teams Free (which seems to be needed in addition to the MS accounts alone). From my first machine (the Live Event host on E3 licence), I added both test users to a Team (required by MS for guest accounts/participation), created five Live Events and invited each of these accounts in various roles - Producer and Presenters. In my experiments I tried different things, such as:
accepting or not accepting the invited users (on second machine)
signing into Teams app first, or signing out before "Join[ing] Live Event"
having the test guest account join after the host and before
launching the meeting on the test accounts
rebooting the second machine between test meetings to clear cache
What I can tell you is that there were no clear patterns in the results, as follows:
sometimes the test accounts signed-in as Producer when invited as Producer
sometimes the test account would sign-in as a Presenter when invited as a Producer
sometimes the test accounts would sign-in as Attendee when invited as either Prod/Present
sometimes the test accounts would sign-into the meeitng as Producer but show in Presenter
sometimes the Teams app on the guest test machine would prompt for "Which group?"
sometimes the Teams app would "run into problems" ("collecting info")
somes the Teams app would fail to load
None of the testing demonstrated any repeatability and as such I have absolutely NO confidence in my ability to succesfully run a meeting with five presenters on Tuesday (two of which are Teams Free users) and 150 attendees.
I just held a test meeting with two real humans (one on a MS 365 Business Plan and one a Teams Free user). What we discovered out of that event was that if the MS 365 Business Plan user joins the Live Event from his Teams Calendar using "Join Live Event", he gets kicked to Attendee only, but if he joins using "Join Live Event" from his Outlook Calendar, he correctly connects as Producer. I had them both rejoin four times and this behaviour was repeated - however, I know that doesn't gel with my testaccount experience above perfectly - so far, this is a working theory.
Have there been any changes to Teams permissions that would negatively impact rights of Cross-Tenant Producers in Live Events?
If anyone is willing, I am happy to add you to my Team and set up a test Live Event.
Mar 27 2021 02:05 PM
I've not heard of any change, but in my experience the only way currently to make the experience at all reliable is to add presenters to a team in your tenant as a guest. Anything else relies on a match happening between their login account and what you invite, highly unpredictable.
The good news is the announcement in Message Center that anonymous guests will be available for Live Meetings at some point in the near future. As a producer you can just admit anyone from the lobby like a regular Teams Meeting.
Mar 27 2021 02:09 PM
Mar 27 2021 02:29 PM
@juzzle5 Are they switching to your tenant before joining, and did you invite them as their (Guest) account? This is all important so Teams recognises them as the entitled user.
I've not tried a Business Account before, maybe something interferes as they don't have entitlement to use Live Events. I've only ever tried externals with MSA or an E account. I've also given people E accounts in a free trial tenant then invited them as guests from there.
Mar 27 2021 02:34 PM
Apr 30 2021 02:30 PM
May 01 2021 07:53 AM
Have you tried the new Allow Anonymous switch that is just below the selection for external, to me it seems to turn the meeting into a regular Teams meeting that anyone with the link can join (subject to you admitting them from the lobby).
Interesting about the licenses entitlements carrying through, maybe if the new option doesn't help would raise a support request as that's perhaps a bug rather than something intentional.