Teams Iphone App Keeps Wanting Me to Create Account when I already have one

%3CLINGO-SUB%20id%3D%22lingo-sub-2431653%22%20slang%3D%22en-US%22%3ETeams%20Iphone%20App%20Keeps%20Wanting%20Me%20to%20Create%20Account%20when%20I%20already%20have%20one%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2431653%22%20slang%3D%22en-US%22%3E%3CP%3EAnyone%20else%20having%20this%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%26nbsp%3B%20email%20is%20there%20for%20logging%20in.%20When%20I%20select%20it%2C%20it%20comes%20up%20with%20%22what%20would%20you%20like%20to%20create%3F%22%20and%20then%20wants%20me%20to%20either%20Create%20an%20Account%20for%20Me%20or%20Create%20a%20new%20business%20organization.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20already%20have%20an%20account%20and%20have%20been%20using%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2431653%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eiphone%20app%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2431986%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Iphone%20App%20Keeps%20Wanting%20Me%20to%20Create%20Account%20when%20I%20already%20have%20one%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2431986%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20also%20having%20this%20same%20issue.%20Have%20you%20found%20a%20solution%3F%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1074902%22%20target%3D%22_blank%22%3E%40poscarson%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2440724%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Iphone%20App%20Keeps%20Wanting%20Me%20to%20Create%20Account%20when%20I%20already%20have%20one%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2440724%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1074970%22%20target%3D%22_blank%22%3E%40EricChristensen%3C%2FA%3E%26nbsp%3BI'm%20having%20the%20same%20issue%20-%20nothing%20I've%20tried%20has%20helped%20the%20user%20I%20am%20working%20with.%20Other%20accounts%20can%20sign%20into%20Teams%20on%20the%20device%20without%20issue.%20Reinstalling%20the%20app%2C%20clearing%20app%20data%20from%20Teams%20doesn't%20work%20either.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20anyone%20comes%20across%20a%20fix%20for%20this%20please%20let%20me%20know.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2456267%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Iphone%20App%20Keeps%20Wanting%20Me%20to%20Create%20Account%20when%20I%20already%20have%20one%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2456267%22%20slang%3D%22en-US%22%3EI%20am%20also%20having%20the%20same%20issue%20I%20have%20one%20user%20who%20is%20getting%20a%20notification%20to%20create%20an%20account%20on%20his%20main%20device.%20When%20I%20add%20the%20account%20to%20my%20device%2C%20it%20does%20not%20ask%2C%20working%20as%20expected.%3C%2FLINGO-BODY%3E
Occasional Visitor

Anyone else having this issue?

 

My  email is there for logging in. When I select it, it comes up with "what would you like to create?" and then wants me to either Create an Account for Me or Create a new business organization.

 

I already have an account and have been using it.

 

Thanks!

6 Replies

I am also having this same issue. Have you found a solution?@poscarson 

@EricChristensen I'm having the same issue - nothing I've tried has helped the user I am working with. Other accounts can sign into Teams on the device without issue. Reinstalling the app, clearing app data from Teams doesn't work either.

 

If anyone comes across a fix for this please let me know.

I am also having the same issue I have one user who is getting a notification to create an account on his main device. When I add the account to my device, it does not ask, working as expected.
We have the same issue with multiple users whose iOS devices are managed by Intune MAM. Is your device managed by MDM as well? Has anyone found a solution to this issue?
This issue started happening after updating the Teams app on iOS device to latest version 3.8.1
The latest version of the Microsoft Teams App 3.9.0 for iOS fixes the issues my users are functioning correctly.
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