Apr 29 2021 12:48 AM
Apr 29 2021 12:48 AM
I have an issue very similar to the one discussed in this thread:
started by @naimeshmistry
We have a very simple setup:
Reception AA->Main Reception Queue->Overflow Queue
PSTN is done via Direct Routing. 2 x Ribbon SBCs 1000 running FW 8.0.3 trunked to Telstra Australia
Around the beginning of March, our receptionist reported that after her Teams client on the reception desktop auto-updated to version 1.4.00.4167 to the next version up the incoming PSTN calls started to drop out during consultative transfer or while putting on hold and resuming off hold. Fortunately, we had a laptop that was stuck with 1.4.00.4167 and she was using that laptop to transfer calls without any issues. Strange enough, we tried to put 1.4.00.4167 back onto her desktop but that did not solve the issue. Since then, we purchased her a completely new desktop and the Teams client is now 1.4.00.7XXX or 1.4.00.8872 have to check. The issue with dropped consult transfer calls is hit and miss. Sometimes she has no issues all day long, sometimes every incoming call drops out when she tries to do consult transfer.
Like others mentioned in the original post, we don't have any custom Music on Hold configured in Teams but have one configured on SBCs and this is what gets played back to the person who is on hold. She also has a different headset when she uses the desktop it is a wireless Jabra 900 Pro, when she used her laptop it was Jabra evolve 30 wired one.
Looking at the PSTN log on Teams Admin Portal all calls have
Any help or advice would be much appreciated. It drives us and our customers crazy.
May 26 2021 03:28 PM
May 30 2021 09:07 PMSolution
@Gasmanz Sorry for the late reply, I was on leave and offline last week. Our trunks are set to auto.
The issue went away by itself a few days after my original post and I have not heard any complaints from my receptionist since.
Very strange. But we are moving our PSTN from Telstra to Vocus, so our Tenant will be talking directly to Vocus managed virtual SBC. So hopefully if the issue comes back it will be easier to troubleshoot.
May 30 2021 09:40 PM