Not all Team members are members of the call queue

Occasional Contributor

I added a Teams Channel within a Call Queue. The Team has 21 members but only 17 agents are shown up. All have a E5 license and a personal number. Anyone had a similar behaviour?

1 Reply

@chriswagner 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create