Jan 23 2019 01:44 AM
Jan 23 2019 01:44 AM
Is it possible to suppress the incoming call ringtone when a user is on a call? The experience I've observed while already on a PSTN call and then receiving a second incoming call is that the incoming ringtone will continue to play, making it difficult to hear the person on the call. In Skype it was possible to mute/limit this under the Windows Sound settings and then disabling the "Second Incoming Call" sound under the Skype for Business sounds section. It was also possible to manage this through third party headset software like Plantronics Hub. I couldn't see any obvious settings in the client, just wondering if anyone knows of a suitable work around?
Jan 23 2019 02:37 AM
Jan 23 2019 09:15 AMSolution
Jan 23 2019 07:20 PM
Appreciate the advice and assistance on this. Bit of a shame this has been overlooked by Microsoft.
Certainly problematic for people who are agents in a call queue using attendant agent routing. It really makes Teams completely inadequate for front of house/reception usage because you can get spammed by incoming calls and interrupted constantly by the ringtone.
Jan 24 2019 04:14 AM - edited Feb 24 2021 05:54 AM
This is exactly the problem we discussed yesterday with a solution specialist. Currently we have chosen the same approach as Chris "If unanswered push to Voicemail/Call Group...". Upvoted in UserVoice.
Jun 08 2021 11:27 AM
@insync-ross Sorry, but that is totally untrue for the use case you mention. A receptionist would be setup with a call queue or auto-attendant. People would wait in line for her attention, and be bet with hold music or an auto attendant, dependent on what is configured for that function. Such a person would not be interrupted by incoming calls.
For what it is worth your administrator could also set you up with a call queue or other policies.
Nov 09 2021 08:51 PM
@Zondervan360, sorry but i think your incorrect, when calls are waiting in the call Queue they Ring based on the incoming call settings, so in our instance.
- Call comes in and is answered by auto attendant
- Passed to call Queue where it rings reception 1 then reception 2 for 30 seconds each
- Call passes to other call group and rings more users.
Every time a call comes in it rings Reception 1 even if they are on a call. that's fine accept the ring tone plays quite loud over the top of the active call. (This happens all the way through the ring list but is less likely to affect the 2nd and 3rd ect users as someone before them is likely to answer the call)
Your proposed solution is not a solution to this issue.