SOLVED

Microsoft Teams Room calendar slow to update.

%3CLINGO-SUB%20id%3D%22lingo-sub-2713587%22%20slang%3D%22en-US%22%3EMicrosoft%20Teams%20Room%20calendar%20slow%20to%20update.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2713587%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20seen%20other%20reports%20online%20that%20MTRs%20can%20face%20up%20to%20a%2015%20minute%20delay%20before%20the%20invitation%20shows%20up%20on%20the%20touch%20panel%20-%20is%20this%20normal%20behaviour%2C%20or%20is%20there%20anything%20that%20can%20be%20done%20to%20speed%20up%20the%20refresh%20interval%3F%20Generally%2C%20invitations%20are%20processed%20quickly%20and%20show%20up%20without%20issue%20-%20however%20we've%20had%20a%20few%20examples%20of%20slow-to-update%20rooms.%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EAny%20insight%20would%20be%20helpful.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2713587%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBest%20Practices%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2734700%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20Room%20calendar%20slow%20to%20update.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2734700%22%20slang%3D%22en-US%22%3EHi%20JT%2C%3CBR%20%2F%3ENot%20much%20data%20to%20go%20on%20here%20to%20advise.%20is%20it%20EXCH%20online%2C%20do%20you%20have%20resource%20account%20configured%20to%20auto-accept%20and%20more.%20details%20are%20here%3A%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Frooms%2Frooms-configure-accounts%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Frooms%2Frooms-configure-accounts%3C%2FA%3E%3CBR%20%2F%3EPlease%20open%20support%20case%20so%20engineers%20can%20help%20you%20review%20exchange%20account%20configuration.%3CBR%20%2F%3ECheers%3C%2FLINGO-BODY%3E
Occasional Visitor

I've seen other reports online that MTRs can face up to a 15 minute delay before the invitation shows up on the touch panel - is this normal behaviour, or is there anything that can be done to speed up the refresh interval? Generally, invitations are processed quickly and show up without issue - however we've had a few examples of slow-to-update rooms.


Any insight would be helpful.

1 Reply
best response confirmed by ThereseSolimeno (Microsoft)
Solution
Hi JT,
Not much data to go on here to advise. is it EXCH online, do you have resource account configured to auto-accept and more. details are here: https://docs.microsoft.com/en-us/microsoftteams/rooms/rooms-configure-accounts
Please open support case so engineers can help you review exchange account configuration.
Cheers
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