Masking MS Teams Service Desk Agents

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Occasional Visitor

Hello,

 

I would like my Service Desk agents to be more active answering questions in MS Teams, but what I would like to try and avoid are staff trying to contact those agents directly after the fact.  Does anyone know of a way where I can mask a group of MS Teams users in specific channels so that the name of the user is masked (ie shows Helpdesk instead of John Smith). 

 

Thx!

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