SOLVED

Mail address used for more Microsoft accounts

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New Contributor

Hi All,

we have an issue when we try to connect in Teams using our business mail.

As you can see, Teams says that they are 2 Microsoft account linked to the mail: one is the organization account and one is the personal account.

 

2020-05-20_10h59_55.png

 

We've try to delete the alias but it isn't possible because there is only one!

Somebody have the same problem?

Thank you in advance.

 

simone

 

 

4 Replies
best response confirmed by ThereseSolimeno (Microsoft)
Solution
Hi @simnal

Easiest solution to this I have found is to change the personal MSN account name rather than the Office 365 account

1.) Go to https://account.microsoft.com/account and log in with snale@outlook.com
2.) Change the username of that (snale@fmmg.it) to something else (I.e. snale@outlook.com)
3.) Refresh browsers and clear windows credentials

Should remove the second account and leave only the business account

Hope that answers your question

Best, Chris

Hi@Christopher Hoard ,

i've try to connect using snale@outlook.com but this account doesn't exists: I've to create it now?

Thank you in advance and best regards.

 

simone

Log in with snale@fmmg.it to https://account.microsoft.com/account

Change the username of that (snale@fmmg.it) to something else (I.e. snale@outlook.com)

Refresh browsers and clear windows credentials

That should work

Best, Chris

@simnal You can also create a Microsoft account from zero or from an existing email (also non-Microsoft account such as Gmail). Note that Microsoft account and Microsoft email are not necessarily related.

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