Looks like you don't have access to this version of Teams yet. (HWA Desktop App Preview)

Occasional Contributor

I have been trying to use the Microsoft Teams for Windows 10 S (Preview) as announced on https://gorovian.000webhostapp.com/?exam=t5/Microsoft-Teams-Blog/What-s-new-in-Microsoft-Teams-June-Round..., which I downloaded from https://www.microsoft.com/en-gb/p/microsoft-teams-for-windows-10-s-preview/9nsv22gv8q6n.  However, when I try to run the app, I get an error message, "Looks like you don't have access to this version of Teams yet."  How can I enable this version of Teams for our tenancy?


There doesn't seem to be any guidance or HWA Desktop App specific issues listed on Uservoice (https://microsoftteams.uservoice.com/forums/555103-public) and the link to join "5 — PARTICIPATE in user testing (sign up here: https://1drv.ms/xs/s!AryUNzh1ogZzif8pDcOcx2pW45I87w)" doesn't seem to work - instead it shows the error, "This survey has been reported as being unsafe. Unless you trust the person who created the survey, we recommend that you ignore it."

7 Replies

Are you using Windows 10 S ? IE have a Surface Laptop and not converted it to Windows 10 Pro, that's a very narrow list of devices.

@Magnus Goksøyr, I am registered as a Windows Insider and have download the app on a workstation running Windows 10 Insider Preview build 17686.1003.  Maybe there is another reason why I "don't have access to this version of Teams"?

@Steven Collier, I had installed the app on a device running Windows 10 Education Insider Preview and as I had the option to install and launch the app, I figured it might work.  It gets as far as letting me log in, which is why I thought it might need to be enabled for our Microsoft 365 tenant.


I'm just creating a Windows 10S machine from an 1803 build by using the 'Windows 10 S installer' from https://go.microsoft.com/fwlink/?linkid=853240 and will report back as to whether the app starts working on that device.

@Reinier SPRUIJT the HWA will only work on regular windows for tenants that are part of Microsoft's testing process, it's not yet ready for general consumption. My understanding, but I've been unable to test, is that it will work from Windows 10s. This is enabled as otherwise they would be unable to use the regular teams app.


There are very good reasons that the HWA isn't available to everyone, it's simply not ready and hasn't yet met the bar for widespread deployment. I don't know when it will, but I believe it's not imminent, many other things need to link together first before it reaches general availability.


At the moment as well there is 0 advantage in using HWA, although it will eventually have support for live tiles and the Windows 10 people control, these aren't in the preview yet. It's currently simply a way to get a slightly reduced capability Teams client, I would suggest just waiting until it's released.

Thanks, @Steven Collier.  The app installs and runs on the Windows 10S device but never gets beyond "Let's get you signed in... [enter password]... [approve MFA]... [Add this account to Windows? - Choose Skip for now]" and then it loops back to "Let's get you signed in", and so forth.  So, no luck.


My biggest bugbear with Teams at the moment is that I can only connect to one tenant at a time... I have three separate ones I need to keep tabs on, so was hoping the HWA Desktop App would allow me to run two Teams apps side-by-side.

I'm in 5 tenants and don't really mind switching, but I know lots of people aren't so tolerant of that bearded man. Using Edge browser with separate tabs is something I know other MVPs use, and the mobile app where switching is much faster. Trust me, Microsoft are well aware of this being an issue for lots of people.


I would suggest Report a Problem about the HWA on 10s, it is supposed to work and its a preview to help collect and fix issues. Its authentication is different to the regular app in that it uses WAM for it auth. It may be worth checking/reading accounts under Win 10 settings … Accounts … Email and app accounts.