Apr 10 2021 06:37 AM
Apr 10 2021 06:37 AM
I am used to utilize the Live Event functionality in Teams. After the event I'm downloading the recording.
Yesterday I did as I'm used to, but suddenly the "download bottom" is not coming as a Ressource on the card as a reccource. We are a small company so I'm the only one accessing the Office 365 administration - and we haven't changed any thing in the Office365 /teams settings.
I have tried to google around. I can see there has been an update. But the recording is not in the onedrive folder or sharepoint. And the live event is not in any way related to a channel. We have an E3 subscription so that part should also be ok...
When I access the participants link - the recording starts .. so the recording is stored (guess in the cloud)... It is a bit stange ...
What could be the explanation of the now missing download option and how to retrieve the recording? Any clues?
Apr 10 2021 11:13 AM
I am having the same issue. It's been 24 hours since I recorded a 30 min Teams Live event, and no option for the recording is available. I can also access the video as an attendee so the recording is somewhere.
Apr 12 2021 12:50 AM
Apr 12 2021 12:55 AM
Apr 12 2021 04:32 AM
I also had 3 Live Events on 9 of April and i can't download recordings.
I have never had such issue before.
I hope it will be fixed, I tried to watch a recording like an attendee, but it is also impossible.
Apr 12 2021 04:55 AM
Apr 12 2021 05:11 AM
Apr 12 2021 07:45 AM
Apr 12 2021 07:50 AM
Apr 14 2021 12:11 AM
Apr 14 2021 12:16 AM
Apr 14 2021 12:35 AM
This is the answer I got from MS Support yesterday:
I checked with the Team and got to know that the cause of the issue have been discovered and that has been already taken care of yesterday. Any Live Event from now on will not be having that issue. But furthermore the Team now trying for the old Live Events that got effected due to.
The fastest way to report an incident is by placing a Support Request in the Microsoft 365 Admin Center. Microsoft 365 admin center - Home
Apr 14 2021 12:48 AM