iPhone User Getting All Notifications while Active on Desktop

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New Contributor

Hey Folks,

 

I just did the full rollout and I have 2 iphone users who, even when the 'only when inactive on desktop' checkmark in the iphone app is checked, she still gets every chat as a notification. 

 

I don't even know where to start troubleshooting this.

 

Has anybody experienced/solved the same issue? 

10 Replies
Assuming she actively is using the desktop app when this occurs? Make sure status is showing available?

Hi,

Did you tried turning off the notification by going into the setting of Iphone.


@Daniel Williams wrote:

Hey Folks,

 

I just did the full rollout and I have 2 iphone users who, even when the 'only when inactive on desktop' checkmark in the iphone app is checked, she still gets every chat as a notification. 

 

I don't even know where to start troubleshooting this.

 

Has anybody experienced/solved the same issue? 


 

Bumping this. I never found out what the original issue was, things just kinda got solved. But now I have the issue again. 

 

Insights?

I'm having the same problem right now. I'm getting notifications on my iPhone while the Teams Desktop App is open on my Mac—notifications on iPhone are set to "When I'm not active on the desktop". But I still get them.

This is happening to me currently, I've made sure all apps are up to date.  Any insights would be appreciated!

@randistevens Same here. My iphone has all notifications turned off except chats and I still get calls sent through. Its very annoying. 

@Daniel Williams I was having this exact same issue.  I switched the "When Active On Desktop" notification setting to "Allowed", restarted the Teams app, then set it back to "blocked" and the problem was fixed.  Hope this helps someone else!

@Daniel Williams I am having the same issue for months.  I have reverted to turning chat notifications off on my iphone but that is troublesome when I am away from my desktop.  @microsoft needs to get this resolved.

I presume this issue still hasn't been resolved, so I wanted to add my experience to this thread. I am aggravated by this problem and, due to the dynamics of my workplace, I can't just turn off the notifications. Microsoft please help!

@CFHillen I suggest that everyone go to the Microsoft Uservoice site https://microsoftteams.uservoice.com/forums/555103-public and up vote anything that is related to this issue by searching for "mobile phone notifies even when I am on my desktop" and/or "fix the iphone notification issue mobile phone notifies even when I am on my desktop".

 

Microsoft engineers monitor these requests and report back when issues are resolved.

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