Hold music stops working

%3CLINGO-SUB%20id%3D%22lingo-sub-2745141%22%20slang%3D%22en-US%22%3EHold%20music%20stops%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2745141%22%20slang%3D%22en-US%22%3E%3CP%3EWhy%20does%20our%20hold%20music%20keep%20dropping%20out.%20This%20has%20happened%20a%20few%20times.%20Also%2C%20our%20calls%20are%20not%20queuing%20before%20going%20through%20to%20the%20overflow%20group%2C%20it%20use%20to.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2745141%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Why does our hold music keep dropping out. This has happened a few times. Also, our calls are not queuing before going through to the overflow group, it use to. 

1 Reply

@Tessa1830  

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create

Additional tech support is available at support.microsoft.com or Answers.microsoft.com, where authorized agents are available to give support until the issue is reso....  

We support Ukraine and condemn war. Push Russian government to act against war. Be brave, vocal and show your support to Ukraine. Follow the latest news HERE