Domestic calling plan assigned to account unable to place calls outside her organization.

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Super Contributor

Hello, 

 

Please i need your help on this.

 

I have a Teams user with a 365 Domestic calling plan assigned to account which is unable to place calls outside her organization.

 

Under her user account Dial-Out permission is set to Any destination.

 

Any suggestions on how to resolve. This user appears to be set with same permission as the whole organization.

 

Please i need your help on how to resolve this problem,

 

I have attached a screenshot to the error message. 

 

I have also attached the screenshot of the licenses assigned to this user

5 Replies

@IBN I can't tell from your screen shots, but does this user have a phone system licenses as well as the calling plan ?

Yes the user has Domestic Calling plan license, Phone system license, and Phone system - Virtual user license.

Do you have any idea the way forward to resolve this issue
Hello, Why is the user both assigned a Phone System (paid) license and a Phone System - Virtual license?
The user is only assigned Phone System license not Phone System - Virtual license?

But Phone system-virtual license is part of the license but it is not assigned.

It just the phone system license that is assigned.
Oh, thanks for clarifying.

What is the output of

Get-CsOnlineUser -Identity $user | select AssignedPlan |fl

for the user?

Do you see something starting with MCOEV ?

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