Jun 30 2019 07:25 PM
Jun 30 2019 07:25 PM
Jul 01 2019 12:23 AM
Jul 01 2019 05:51 PM
@Chris WebbI'd already had a look there but nothing seems to be out of the ordinary assigned policy's are all default same as everyone else's.
Jul 01 2019 05:55 PM
Jul 03 2019 03:54 PM
Toggled all the settings (changed saved waited a minute and then changed back same issue@Chris Webb
Jul 03 2019 11:59 PM - edited Jul 04 2019 12:01 AM
@DannyVLRS ok so I'm seeing similar issues being reported in our fleet, and today i updated my test pc from SAC v1808 to SAC-T v1902 and the problem still persists.
I've got a premier support case open for this and we were hoping that the 1902 release would fix the UC integration *but it hasn't fixed it :(
For us, we've only just weeks ago migrated from on-prem Lync/SfB coexistence with Teams, up to Teams-only.
And we're seeing users who've got new or refreshed PC's are having this issue (these users are the beginning of our post-migration wave, who've "never used Lync/SfB on this device/profile".
Other users (currently the majority) who were using Lync/SfB, added Teams, now ceased using Lync/SfB, are not affected by this "no presence indicators in Outlook"
Jul 04 2019 12:13 AM
@DannyVLRS >> Office 365 MSO 16.0.10730.20348 64 bit
Ok so that's v1808, the same version we're using, which is impacted, but as below, v1902 also impacted
Jul 04 2019 07:38 AM
Jul 04 2019 01:58 PM
@Chris Webb thanks Chris. In our tenant we have switched to Teams-only.
Also, when I logon to an older PC where I have previously used Lync/SfB, and began using Teams, the UC presence addins work fine in Outlook. Where I login to a newly refreshed PC, where SfB/Lync has never been launched, the UC presence addins in OL do not function.
I have reproduced this many times with different devices and multiple users/identities.
It appears completely unrelated to any tenant config whatsoever, and completely related to settings/binaries on the device itself. (we migrated from Lync2013 on-prem servers, in hybrid fashion, never used SfB-online)
Jul 04 2019 10:30 PM
@Chris Webb also, I found out today that my team had changed the ProPlus config customisation file about two weeks ago, this causes new ProPlus deployments, including the refresh builds, to use the new config file, and this has ExcludeApp=Lync.....
So, are you other impacted guys doing the same, excluding Lync frominstalling?
Jul 04 2019 10:38 PM
Jul 08 2019 12:11 AM
@Chris Webb I had some time today so I uninstalled and reinstalled ProPlus without the ExcludeApp=Lync config, and still no presence jellybeans in Outlook.
I ran an offscrubC2R and then reinstalled ProPlus using Monthly channel and still no presence in Outlook.
I launched SfB, didn't signin, exited SfB, and then launched Outlook, and now the presence jellybeans are working in Outlook. seems like there's a correlation there...
Jul 08 2019 04:58 AM
Jul 08 2019 01:57 PM
@Chris Webb my colleague who has tenant admin says that the tenant is set to Teams only mode, he showed me a screenshot from the admin portal. I don't know if individual users might be set differently or if that matters?
If the affected user logs onto a PC which has previously run SfB, Outlook presence works fine. If a user who is working fine on their own PC logs onto the affected PC, that user is then affected whilst logged onto that PC.
So the issue appears unrelated to any tenant settings, and appears unrelated to the user account, it seems to only appear on PC's which have never launched SfB.
MSFT support (Outlook team) seem to be a little confused by it, don't have any quick answers for it, "it's a new feature", which suggests it might still be unfamiliar or sketchy..?
Jul 08 2019 02:09 PM
Jul 08 2019 05:36 PMSolution
It is not effecting all users which was/is the aggravating part
Installed but did not login to skype for business Free/Busy Jellybeans in Outlook showed up but did not sync
Changed DefaultIMAPP Value to Teams
Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues
Jul 08 2019 05:41 PM