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November 09, 2021, 08:00 AM - 12:00 PM (PST)

Delegation vs Call queues

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Regular Visitor
Hi

Wanted to get feedback on the best option for Reception where scenario is they have to answer various Reception line numbers.

I have opted for delegation in simple cases, and am now considering CQ for the bigger offices.

But, after testing its proving to be more not so simple.
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