Converting a chat to D365 CE Case

Occasional Visitor

Does anybody know of a way to create a D365 CE case from a Teams chat message?  I see I can create a Task but would really like to be able to create a case.

1 Reply
There’s no native function for doing this, but you can probably build of using power automate! You can use this blog post as a reference but instead of using the todo actions, use dynamics

https://myteamsday.com/2020/08/11/selected-message-todo/

Adam