Cannot chat when internal user is offline

Occasional Visitor

We just started using Teams at our school, and all of the older students have been added to the system. I have noticed that when the student is shown as offline, I am not able to send a chat message, and the screen at the bottom says, "Administrator has disabled chat for this user."  I have triple checked the permissions, and they have chat permissions.  


And it's not consistent with all users.  

Help!  How do I enable chat, even if they are offline?

1 Reply

Hello @Britney_Edwards   This appears to be a bug - it's the topic of other past conversations in this community and you may want to read the solutions offered:


This was also the topic on our tech support site last year:


Hope these help.