SOLVED

Cannot call Guest User

%3CLINGO-SUB%20id%3D%22lingo-sub-1528813%22%20slang%3D%22en-US%22%3ECannot%20call%20Guest%20User%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1528813%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20cannot%20call%20guest%20users%20after%20inviting%20them%20into%20our%20tennant%20-%20it%20goes%20straigth%20into%20voicemail.%20They%20on%20the%20other%20hand%20can%20give%20me%20a%20call%20and%20it%20works.%20Does%20someone%20has%20a%20solution%3F%3C%2FP%3E%3CP%3EGuest%20users%20access%20teams%20mostly%20on%20an%20iPad.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKind%20regards%3C%2FP%3E%3CP%3EPascal%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1528813%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EGuest%20Access%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1528850%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20call%20Guest%20User%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1528850%22%20slang%3D%22en-US%22%3EMake%20sure%20the%20guest%20is%20logged%20into%20your%20tenant%20while%20calling%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1528897%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20call%20Guest%20User%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1528897%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72542%22%20target%3D%22_blank%22%3E%40adam%20deltinger%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethey%20definitely%20are%20logged%20into%20the%20tenant%2C%20I%20checked%20with%20them.%20How%20could%20they%20call%20me%20if%20they%20are%20not.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1528938%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20call%20Guest%20User%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1528938%22%20slang%3D%22en-US%22%3EIn%20the%20case%20they%20were%20logged%20in%20when%20you%20made%20the%20call%3F%20%3A)%3C%2Fimg%3E%3CBR%20%2F%3E%3CBR%20%2F%3ECheck%20here%20on%20the%20guest%20permissions%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fset-up-guests%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fset-up-guests%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E
New Contributor

Hi,

 

I cannot call guest users after inviting them into our tennant - it goes straigth into voicemail. They on the other hand can give me a call and it works. Does someone has a solution?

Guest users access teams mostly on an iPad.

 

Kind regards

Pascal

 

 

3 Replies
Make sure the guest is logged into your tenant while calling

@adam deltinger 

 

they definitely are logged into the tenant, I checked with them. How could they call me if they are not.

best response confirmed by ThereseSolimeno (Microsoft)
Solution
In the case they were logged in when you made the call? :)

Check here on the guest permissions:

https://docs.microsoft.com/en-us/microsoftteams/set-up-guests

Adam
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