Call Queue - Presenting Presence No Calls

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New Contributor

Our team members are signed into a call queue.

 

At times throughout the day they may conduct a screen share. Once the Teams presence is auto changes to "presenting" they no longer receive calls. 

 

Is anyone aware of a way to disable this? I've been through MS Premier support and so far no resolution.

 

They need to manually set the presence to available every time. 

 

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