Microsoft Ignite Live Blog: BRK3120 - Troubleshooting Microsoft Teams

Published Sep 28 2018 12:48 PM 2,116 Views


Carolyn Blanding, Microsoft Teams Beta Engineer
Bryan Wofford, Microsoft Fast Track Engineer


This was an amazing session full of great troubleshooting tips to help make you become a Teams troubleshooting rock star!  Learn how to avoid pitfalls and understand how to prevent issues from occurring in the first place.  And in event problems do occur, learn how to identify and resolve them like a pro!


Carolyn and Bryan make this a fun session by walking us through some common and not so common problems that might pop up for users and admins.  Things like:


  1. User Feedback Diagnostics (UFD) - how Teams provides feedback to help make it obvious when something is wrong
  2. Why can't I make a PSTN Call in Teams?  Where is my Calling Icon?  
  3. Learn how CTRL+ALT+SHIFT+1 (PC) and Command+Option+SHFT+1 (MAC) can give you so much info!
  4. Why didn't my phone call connect?  Where to find normalization rules?
  5. Looking at users' call history and troubleshoot call quality and reliability
  6. Troubleshooting voicemail issues
  7. Why can't I add a Guest to my Team!?  Other considerations around Guest Access.
  8. What the heck is Islands Mode?  (Hint - its not a feeling you get in when in the Caribbean)
  9. Co-existence between Teams and Skype.
  10. Missing the Action in Teams.  Where did that message go?
  11. Why is my call being picked up by the wrong device?
  12. Why are outbound calls failing from my IP Phone?
  13. Teams Federation.  
  14. Oh Oh.  Someone deleted my channel.  Now what?!
  15. How to catch that user that deleted my Channel.  Pure Awesomeness!
  16. The Case of the missing Meeting Recording Button.  Get your sleuthing hats on!

This is a MUST see session if you are serious about quickly solving common issues and paving the way to better user adoption.  Well done Carolyn and Bryan!


PS.  Please also check out these complimentary sessions which dive into more details on some of the issues discussed in this presentation:

BRK3113: Deep dive into the Administration Portal for Microsoft Teams and Skype for Business

BRK3138: Managing Client Deployments and Updates for Microsoft Teams

BRK4013: Quality in Meetings and Calling in Teams

BRK3169: Understanding calling usage and diagnosing call failures in Teams

BRK2461: How to choose, deploy and manage the right Teams Devices

BRK4014: Deep dive on Office 365 Direct Routing

BRK4016: Understanding Media Flows in Microsoft Teams

BRK3229: Everything you need to know about Skype for Business Server

BRK3124: How Skype for Business on-premises customers can take advantage of Teams meetings

BRK3142 - Planning a seamless migration from Skype for Business to Teams for IT Admins


Thanks for reading!




Dino is a seasoned IT Professional with over 18 years of experience helping organizations achieve success with Microsoft deployments.  He is an Office and Office Services MVP specializing in Skype for Business Server.  Dino has helped large organizations design, deploy and operate Skype for Business as their primary collaboration tool while replacing their legacy telephony equipment.  Dino is active in the technical community and can be found tweeting and blogging about all things Microsoft UC.  As the father of two very active boys, he is also a part time driver and can be found carting them to various sporting activities ;)


Twitter @dinocaputo



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