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1:1 Call Recording in Microsoft Teams Deep Dive

Published May 05 2021 08:00 AM 19.2K Views
Regular Visitor

This blog dives into how to setup 1:1 call recording, end user experience and best practices for enabling this feature for users.


What is 1:1 call recording ?

This feature gives user the ability to record Microsoft® Teams call made to another user who is using Teams. Note that, this feature does not give you the ability to record 1:1 call with PSTN user.

How to enable call recording settings:
This is enabled using PowerShell. You need to modify the "Teams Calling Policy" using PowerShell. This setting is disabled by default – it must be enabled. You can either enable it for your global policy or you can create a custom policy, which has this feature enabled, and apply that policy to users who require this feature.


Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $True


Note that, prior to April 12, 2021, this setting was controlled by the "Teams meeting policy". If you allowed recording for teams meeting by setting "AllowCloudRecording" to true. After May 31, 2021, this particular setting in "Meeting Policy" only works for recording a meeting, it does not work for call recording.

End user experience:

After enabling this feature the user will have the option to ‘record a call’ in teams.

After a call is connected, users will have to click on the "more actions" icon (…) and it will give the option to start recording. In this example, John called Jane, and John started the recording.



When the recording starts the user on the other end (Jane) will get a notification that recording has started. In addition, a recording icon (red button) appears right next to the timer, even if the notification is dismissed the recording icon will stay active as long as recording is going on, so that the user is aware that the call is being recorded.

The notification still says "this meeting is being recording…" even though it is a 1:1 call, you can ignore this typo.



Where is the recording stored
The recording will be stored either in Stream or OneDrive for the user who initiated the recording. The "other" user - in this example, "Jane" will have read-only access to the recording.

Both users will be notified when the recording is ready. It will show up in the chat window for the call - in this example, John called "Jane Doe" and Jane recorded the call. The link to recording appears on both their chat window and it can be played back right on the Teams client.

In this case both John and Jane are in the same organization within the same Microsoft 365 tenant.



If the user who did not initiate the recording is an external user, then, this "recorded" user will not have access to the recording. The user who initiated the recording will have to share the recording with the user on the other organization.

After July 7, 2021, all recordings will be stored in OneDrive by default, unless your organization decides to opt-out. Following article goes into details about recording and storage for both 1:1 calls and meeting recordings.

Use OneDrive for Business and SharePoint for meeting recordings - Microsoft Teams | Microsoft Docs

This feature is for end user and does not replace or complement compliance recording. The user who initiates the recording has access to the recorded file, which in certain situation can violate compliance. For example, in certain scenarios, just the notification that the user is being recorded may not meet compliance requirement, additional disclaimers might be necessary. Another possible scenario - certain users are not allowed to keep recordings of calls in their storage. In these cases, admins need to get formal approval from the compliance team before proceeding with this setting.


  1. Consider compliance requirement prior to enabling 1:1 recording feature.
  2. Start with a custom policy where this feature is enabled and add select group users to the policy. If a decision is made to enable the feature for all users, then the feature can be enabled globally.
  3. Both 1:1 call recording and meeting recording experience should be similar for specific users – otherwise, it can create confusion for the end-user.
  4. Share helpful tips with the user about where the recordings are stored.
  5. Consider retention policy to get remove old recordings from user's One Drive.

Seema Rahman is the Principal Architect of Zodela Technologies. Her primary focus area is Microsoft Teams – over last 3 years, she has helped multiple mid to large size customers adopt teams as their main collaboration platform.

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Occasional Contributor

this option not working yet in PSTN calls.

only in Teams calls.





So far we tested only worked fine for internal Teams call by using MS Teams client.


But PSTN call works fine in MS Teams (Web base)




Ricky Su

New Contributor

PSTN recording audibly announces "this call is being recorded" for all participants.  Is this announcement configurable or disableable?

Established Member

We have activated this but the record button is still greyed out, any idea how long it takes to show?



Frequent Visitor

Are there plans to add this feature to the desktop version of Teams.  I have tested this and the web version of teams allows 1:1 PSTN calling but there is no option to record in the desktop version.  This is sort of a show stopper for our users.  Any insight if/when this will be included in the desktop version of Teams would be appreciated.


Regular Visitor

@dlane1975 Have you tried looking at Oak Innovation?
They are a recording manufacturer and Microsoft solution partner. Their “Clarify” solution records all communications directly from the tenant so it doesn’t matter what type of call it is, how it’s routed or how many people are on the call.  The storage is for as long as you like, there is a full search interface and they cover all compliance. You can also set it up to record everything rather than having to remember to manually start it. @johnberry The audible announcement is optional with the Oak Innovation solution. 

Frequent Visitor

Thanks for your reply,  I will check out Oak Innovation but in the end we are going with opensource code and creating our own recording application.  Very lightweight and efficient.    Even if MS allowed recording of these calls their recordings after saving them to disk are quite large.

Regular Visitor

@dlane1975 You are welcome. Oak Innovation use the MS accredited graph API specifically created by MS for recording. They encrypt and compress the recordings so they are tamperproof and take up significantly less storage space. The solution records everything (internal and external teams to teams, PSTN, calls from the mobile app etc). There is also an option to record the video and screen sharing. 

Occasional Contributor

@johnberry - Check Get-CsTeamsComplianceRecordingPolicy (SkypeForBusiness) | Microsoft Docs


If you use the following PowerShell it will disable the prompt:

Set-CsTeamsComplianceRecordingPolicy -Identity 'Global' -DisableComplianceRecordingAudioNotificationForCalls $true

Senior Member

The call recording works great in the web client.  Has anyone heard when it will be available in the desktop client?


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Last update:
‎May 04 2021 10:58 PM
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