We commissioned Forrester Consulting to conduct a New Technology Total Economic Impact™ study of Microsoft Teams Platform and examine potential return on investment enterprises may realize by rolling out the Microsoft Teams platform. Forrester interviewed six customers and two partners across a range of industries and global geographies to determine how using Teams as a platform changed their organizations*.
Common pain points customers cited in their operations before adopting Microsoft Teams as a platform were:
Organization struggled to drive adoption for productivity and data visualization tools already available to employees.
Employees constantly switched between applications and tools throughout the day, losing time and momentum.
Employees sometimes chose publicly available third-party communication applications, increasing risks for data security for the organizations.
Using the Microsoft Teams platform as a hub for teamwork enabled organizations to reduce disruptions to employee productivity, helped IT and security teams strengthen protection against data leaks, and contributed to a culture of citizen developers that, in turn, accelerated business digitization and innovation. The study reflected a projected return on investment of 393% to 1,085% over 3 years and following key projected benefits.
Besides the directly quantifiable, below benefits were identified through the study.
Increased employee engagement - Better aligned functionality in one consolidated, easy-to-use platform reduced the efforts for employees to accomplish their daily tasks, leading to a better EX.
Improved insights to influence decision making - The Teams platform presents real-time data in an easy-to-digest format through integration with data visualization tools, enabling organizations to act on insights and accelerate decision making.
Better business outcomes - Certain applications integrated into the Teams platform support business functions instead of back-end operations and open previously untapped revenue streams.
Additional uses and business opportunities found in the study included:
Driving further employee adoption - Introducing new employee groups to the platform would inevitably lead to new use cases and better business outcomes.
Nourishing citizen developers - A central collaboration environment for citizen developers across the organization will remove a bottleneck from innovation efforts.
Expanding integrations - Integrating new tools and data sources into the Microsoft Teams platform and making them usable could have a big impact on utilizing the existing knowledge within each organization.
* Based on the interviews, Forrester constructed a TEI framework, a composite company, and an associated ROI analysis that illustrates the areas financially affected. The composite organization is representative of the companies of the six customers that Forrester interviewed and is used to present the aggregate financial analysis. The composite organization is a global, multibillion-dollar company with a strong brand and a large customer base. Of the 30,000 employees spread across many business lines, 10% to 15% are active users of the Microsoft Teams platform. Active users rely on the platform to perform their daily tasks. The remaining employees are currently using Teams for communication purposes only.