Caller ID and Voicemail Capabilities Needed

Occasional Contributor

Caller ID: We need the ability to:

  1. set the caller id name for voice users
  2. set the company main number as the presentation number - easily without powershell required
  3. set privacy for inbound calls to restrict direct-to-personnel calls...meaning calls from outside the "group" should go to the main call queue instead of allowing non-authorized staff from getting calls from outside
  4. during staged migrations the ability to set the caller id number to a company main number that is not yet on teams - surely with a validation process to prevent spoofing - but really, this is a must to avoid customer confusion when receiving outgoing calls

Voicemail: We need the ability to:

  1. easily record outgoing voicemail messages
  2. have holiday messages/vacation messages that are recorded and then scheduled - that revert to standard outgoing voicemail greeting upon expiration
  3. ability to turn off email notification of voicemail
  4. ability to turn off email notification of missed call
  5. have visual voicemail within the client applications particularly on mobile


7 Replies
Thank you!

Hey Jim. We already have Visual Voicemail support on Desktop and Mobile, but for all the rest - that's great feedback that I will take back to the team.

A few other things I have had clients asking for related to voicemail.


1.  The ability to 0 out of voicemail.  This feature is heavily used in law firms.  When a client calls their attorney and it goes to voicemail, they dont always want to leave a voicemail so they may want to 0 out to the executive assistant/admin.  Same goes for retail/sales organizations.  If a buyer calls in and ends up in voicemail, they should have the ability to 0 out, what if it's the next million dollar sale.


2.  How about shared voicemail boxes?


In our current Cisco environment there are several scenarios where we deliver a call to a shared group voicemail box that can be accessed by anyone at the branch.   Does an equivalent exist in Teams with Azure voicemail or Exchange UM? 


  • Can we direct route (SBC) to a group voicemail box? 
  • Can a call queue or auto attendant route to a group voicemail box if the call isn’t answered or it is after hours?
  • Can an individual transfer a call directly to a group voicemail box?

Hi @Matt Edlhuber --- I am currently working with the team to think about shared voicemail boxes for Teams : especially for the Call Queues and Org AA scenarios - this is definitely something we have on our roadmap, but no firm timelines yet, as we still have to first sequence some improvements to OrgAA and Call Queues. The first problem we want to tackle is more the overflow into shared voicemail for Call Queues and AA, but your feedback to also think about directly calling the group voicemail box is great (whether via SBC or user transfer) will consider those scenarios as well.


Re. 0 out of voicemail, let me check in with our infrastructure team and get back to you.

Follow up --- Supporting 0 out of voicemail is also planned, and currently is being tested in TAP by selected tenants to my understanding.

@Krishnan Raghupathi 


Any further updates on the push 0 to get out of voicemail feature?


How about the outgoing Caller ID settings for configuring name?


These are two major pieces impacting our ability to more broadly roll out this platform to our organization. Those that have had it rolled out to them are suffering through these "feature gaps" because this should be simple / standard functionality.