SOLVED

Attendees dropped off call multiple times and having to constantly rejoin

%3CLINGO-SUB%20id%3D%22lingo-sub-1730629%22%20slang%3D%22en-US%22%3EAttendees%20dropped%20off%20call%20multiple%20times%20and%20having%20to%20constantly%20rejoin%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1730629%22%20slang%3D%22en-US%22%3E%3CP%3EIn%20several%20classes%20there%20are%20students%20who%20are%20constantly%20dropped%20out%20of%20a%20meeting%20during%20the%20course%20of%20the%20sessions%20with%20their%20teacher.%20Any%20suggestion%20on%20how%20to%20explain%20why%20this%20will%20happen%3F%20I%20have%20done%20research%20and%20found%20some%20answers%20but%20not%20anything%20definitive%20to%20help%20explain%20it%20to%20teaching%20staff%20and%20students.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1730629%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EConversations%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EEducation%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1730783%22%20slang%3D%22en-US%22%3ERe%3A%20Attendees%20dropped%20off%20call%20multiple%20times%20and%20having%20to%20constantly%20rejoin%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1730783%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F815158%22%20target%3D%22_blank%22%3E%40bwalker2020%3C%2FA%3E%26nbsp%3BThere%20are%20a%20number%20of%20reasons.%20This%20can%20be%20a%20results%20of%20students%20connectivity%2C%20if%20roles%20are%20not%20setup%20correctly%20other%20students%20can%20remove%20meeting%20participants.%26nbsp%3B%20%26nbsp%3BPlease%20work%20with%20support%20if%20this%20is%20a%20systematic%20challenge%20as%20well%20your%20admins%20can%20see%20the%20users%20issues%20in%20the%20Teams%20Admin%20Center%20under%20Call%20Analytics%20for%20each%20user's%20calls.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fuse-call-analytics-to-troubleshoot-poor-call-quality%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fuse-call-analytics-to-troubleshoot-poor-call-quality%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

In several classes there are students who are constantly dropped out of a meeting during the course of the sessions with their teacher. Any suggestion on how to explain why this will happen? I have done research and found some answers but not anything definitive to help explain it to teaching staff and students. 

2 Replies
best response confirmed by ThereseSolimeno (Microsoft)
Solution

@bwalker2020 There are a number of reasons. This can be a results of students connectivity, if roles are not setup correctly other students can remove meeting participants.   Please work with support if this is a systematic challenge as well your admins can see the users issues in the Teams Admin Center under Call Analytics for each user's calls. https://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

Hi@Sean Wilson 

 

Thank you for your response. I appreciate it. It is very helpful! 

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